Veterinary Client Service Representative
Veterinary Specialty Center of Seattle, Lynnwood, WA, United States
Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare partner, offers 24‑hour emergency and specialty care.
Veterinary Specialty Center Seattle – Client Service Representative
Full‑time • Lynnwood, WA
About the Role
Answer the phone, gauge routine versus emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, manage financial information, and communicate with staff and clients.
Work efficiently and professionally in a fast‑paced emergency setting, remain calm during stressful situations, and provide clear, compassionate communication to clients.
Experience & Skills Required
Excellent written and verbal communication
Strong teamwork skills and the ability to work independently
Exceptional customer‑service skills with a positive attitude
Multitasking and organizational abilities
Typing speed of 60–80 words per minute
Prior experience in a veterinary clinic preferred
Core Values
Service – delivering exceptional service
Empathy – leading with care
Accountability – achieving meaningful outcomes
Joy – being a source of light
Exploration – learning to fuel growth
Team – connecting for success
Benefits – Our Care In Action
Competitive compensation: $19–$24 per hour, with performance‑based increases
Paid time off, including 8 weeks full‑pay parental leave, bereavement, and time off for new pet adoptions
Top‑quality medical, dental, and vision insurance, health‑savings and flexible‑spending accounts
Pet perks: free exams, discounts on products and services at all Thrive Pet Healthcare locations
Subsidized child, adult, and pet care support
Mental‑health benefits, including coaching and therapy sessions
401(k) program
Continuing education and development support via free CE courses and 3 days PTO for completion
Scholarship opportunities
Compensation is negotiable based on credentials and experience, with an hourly rate starting at $19–$24. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location.
Our support office teams enable operational excellence and provide exceptional client service and care, contributing to the mission of building a future of pet well‑being through medical excellence and a connected community.
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Veterinary Specialty Center Seattle – Client Service Representative
Full‑time • Lynnwood, WA
About the Role
Answer the phone, gauge routine versus emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, manage financial information, and communicate with staff and clients.
Work efficiently and professionally in a fast‑paced emergency setting, remain calm during stressful situations, and provide clear, compassionate communication to clients.
Experience & Skills Required
Excellent written and verbal communication
Strong teamwork skills and the ability to work independently
Exceptional customer‑service skills with a positive attitude
Multitasking and organizational abilities
Typing speed of 60–80 words per minute
Prior experience in a veterinary clinic preferred
Core Values
Service – delivering exceptional service
Empathy – leading with care
Accountability – achieving meaningful outcomes
Joy – being a source of light
Exploration – learning to fuel growth
Team – connecting for success
Benefits – Our Care In Action
Competitive compensation: $19–$24 per hour, with performance‑based increases
Paid time off, including 8 weeks full‑pay parental leave, bereavement, and time off for new pet adoptions
Top‑quality medical, dental, and vision insurance, health‑savings and flexible‑spending accounts
Pet perks: free exams, discounts on products and services at all Thrive Pet Healthcare locations
Subsidized child, adult, and pet care support
Mental‑health benefits, including coaching and therapy sessions
401(k) program
Continuing education and development support via free CE courses and 3 days PTO for completion
Scholarship opportunities
Compensation is negotiable based on credentials and experience, with an hourly rate starting at $19–$24. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location.
Our support office teams enable operational excellence and provide exceptional client service and care, contributing to the mission of building a future of pet well‑being through medical excellence and a connected community.
#J-18808-Ljbffr