Patient Access Scheduler - Pediatrics
Geisinger, Orwigsburg, PA, United States
Overview
Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Responsibilities
Schedules patient appointments system wide for providers including specialty and ancillary services.
Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Processes requests for referrals and obtains the referrals for physician offices as required.
Answers patient and referring physician questions pertaining to appointment status.
Coordinates the hold and release of template slots for requests to occur within weeks.
Facilitates and ensures physician-to-physician or department contact.
Qualifications
Required: Minimum of 1 year related work experience
Education: High School Diploma or Equivalent (GED) - Required; Associate\'s Degree in Business Administration/Management preferred
Work Details
Hours: Monday - Friday
Work Location: This role is required to work at department site
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Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Responsibilities
Schedules patient appointments system wide for providers including specialty and ancillary services.
Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Processes requests for referrals and obtains the referrals for physician offices as required.
Answers patient and referring physician questions pertaining to appointment status.
Coordinates the hold and release of template slots for requests to occur within weeks.
Facilitates and ensures physician-to-physician or department contact.
Qualifications
Required: Minimum of 1 year related work experience
Education: High School Diploma or Equivalent (GED) - Required; Associate\'s Degree in Business Administration/Management preferred
Work Details
Hours: Monday - Friday
Work Location: This role is required to work at department site
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