Registered Nurse - Utilization Management I
CareOregon, Phoenix, AZ, United States
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
The Registered Nurse – Utilization Management I is responsible for supporting specific utilization management (UM) program functions within the Clinical Operations department. UM program functions include Benefit Management, Benefit Review, Appeals and Grievances and Health Related Services (HRS). Together they support the healthcare needs of members, determine the best medically appropriate services, and apply clinical-based criteria for decision-making while managing medical expenses.
Estimated Hiring Range
$100,350.00 - $122,650.00
Bonus Target
Bonus - SIP Target, 5% Annual
General Duties
Communicate with members and/or providers in a professional manner and in accordance with State and Federal requirements as needed to complete requests.
Maintain confidentiality of all discussions, records, and other data in connection with quality management activities according to professional standards.
Refer members to care coordination per policies and procedures.
Maintain accurate and complete documentation.
Collaborate with Medical Directors to determine medical necessity and appropriateness of care for benefits requested and/or rendered.
Work with clinical support staff to ensure service requests, authorizations and/or grievances are managed in accordance with state and federal guidelines.
Identify and refer potential quality of care issues for peer review.
Ensure that authorization decisions are based on organizational policy and state and federal coverage rules.
Gather and submit documents for third‑party case review; this includes all documentation and follow‑up activities.
Issue denial notices based on established unit protocols and state and/or federal requirements.
Assist with periodic audits, general quality management and improvement activities, and other regulatory activities as needed.
Foster collaboration with teams across the Clinical Operations department to ensure work and goals are met.
Meet or exceed department production, timelines, and quality standards established for level I.
May participate in departmental workgroups or projects as assigned.
Support testing for system updates and implementations as assigned.
May help train new staff and teammates as assigned.
Cross‑train in additional functional focus areas as assigned.
Duties Specific To Functional Focus Area
Benefit Management
Review provider pre‑service requests and determine benefit coverage according to Medicare, Medicaid and/or organizational guidelines.
Benefit Review
Determine appropriate level of care and length of stay for inpatient members to include hospitals, skilled nursing facilities, long‑term acute care hospitals, inpatient rehabilitation hospitals, and respite care programs.
Review inpatient admission for re‑insurance clinical reporting.
Appeals and Grievance
Assemble evidence and build clinical cases for administrative hearings or Independent Review Entity (IRE) reviews.
Function as a CareOregon representative in administrative hearings.
Assist with the analysis and summary of data for written reports and public presentations as needed.
Communicate with members, providers, health plan administrators to manage grievances and appeals and provide case status updates as needed.
Investigate and use clinical judgement to identify quality of care or safety issues and present findings to an oversight committee.
Health Related Services
Review provider and member submitted HRSN and Flexible Services requests and determine benefit eligibility according to Medicaid and/or organizational guidelines.
Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Required
Experience and/or Education
Current unrestricted Oregon RN license
Minimum 2 years RN experience or 1 year RN experience and 3 years’ experience in healthcare setting role(s) such as billing, coding, medical assistant, etc.
Preferred
More than 1 year RN experience
Healthcare utilization management experience in the functional focus area (Appeals and Grievance, Benefits Review or Benefit Management)
Experience with Medicaid and/or Medicare utilization management
Knowledge, Skills And Abilities Required
Knowledge
Knowledge of Medicaid health plan and Medicare benefits
Knowledge of applicable DMAP rules and regulations
Knowledge of ICD‑10, CPT, and HCPCS codes
Familiarity with the principles of utilization management
Familiarity with healthcare documentation systems
Skills And Abilities
General computer skills including use of Microsoft Office applications and internet search functions
Ability to use review criteria in accordance with departmental policies
Ability to adhere to HIPAA regulations e.g., maintaining confidentiality of protected health information
Ability to interpret and apply complex policies and procedures
Ability to review work for accuracy
Ability to independently prioritize work
Ability to use critical thinking and problem‑solving skills
Strong spoken and written communication skills
Strong interpersonal and customer service skills
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3‑6 hours/day
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
Work Location: Work from home
Pay and Benefits
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits‑eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre‑tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits‑eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non‑benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
Equal Opportunity Employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
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Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
The Registered Nurse – Utilization Management I is responsible for supporting specific utilization management (UM) program functions within the Clinical Operations department. UM program functions include Benefit Management, Benefit Review, Appeals and Grievances and Health Related Services (HRS). Together they support the healthcare needs of members, determine the best medically appropriate services, and apply clinical-based criteria for decision-making while managing medical expenses.
Estimated Hiring Range
$100,350.00 - $122,650.00
Bonus Target
Bonus - SIP Target, 5% Annual
General Duties
Communicate with members and/or providers in a professional manner and in accordance with State and Federal requirements as needed to complete requests.
Maintain confidentiality of all discussions, records, and other data in connection with quality management activities according to professional standards.
Refer members to care coordination per policies and procedures.
Maintain accurate and complete documentation.
Collaborate with Medical Directors to determine medical necessity and appropriateness of care for benefits requested and/or rendered.
Work with clinical support staff to ensure service requests, authorizations and/or grievances are managed in accordance with state and federal guidelines.
Identify and refer potential quality of care issues for peer review.
Ensure that authorization decisions are based on organizational policy and state and federal coverage rules.
Gather and submit documents for third‑party case review; this includes all documentation and follow‑up activities.
Issue denial notices based on established unit protocols and state and/or federal requirements.
Assist with periodic audits, general quality management and improvement activities, and other regulatory activities as needed.
Foster collaboration with teams across the Clinical Operations department to ensure work and goals are met.
Meet or exceed department production, timelines, and quality standards established for level I.
May participate in departmental workgroups or projects as assigned.
Support testing for system updates and implementations as assigned.
May help train new staff and teammates as assigned.
Cross‑train in additional functional focus areas as assigned.
Duties Specific To Functional Focus Area
Benefit Management
Review provider pre‑service requests and determine benefit coverage according to Medicare, Medicaid and/or organizational guidelines.
Benefit Review
Determine appropriate level of care and length of stay for inpatient members to include hospitals, skilled nursing facilities, long‑term acute care hospitals, inpatient rehabilitation hospitals, and respite care programs.
Review inpatient admission for re‑insurance clinical reporting.
Appeals and Grievance
Assemble evidence and build clinical cases for administrative hearings or Independent Review Entity (IRE) reviews.
Function as a CareOregon representative in administrative hearings.
Assist with the analysis and summary of data for written reports and public presentations as needed.
Communicate with members, providers, health plan administrators to manage grievances and appeals and provide case status updates as needed.
Investigate and use clinical judgement to identify quality of care or safety issues and present findings to an oversight committee.
Health Related Services
Review provider and member submitted HRSN and Flexible Services requests and determine benefit eligibility according to Medicaid and/or organizational guidelines.
Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Required
Experience and/or Education
Current unrestricted Oregon RN license
Minimum 2 years RN experience or 1 year RN experience and 3 years’ experience in healthcare setting role(s) such as billing, coding, medical assistant, etc.
Preferred
More than 1 year RN experience
Healthcare utilization management experience in the functional focus area (Appeals and Grievance, Benefits Review or Benefit Management)
Experience with Medicaid and/or Medicare utilization management
Knowledge, Skills And Abilities Required
Knowledge
Knowledge of Medicaid health plan and Medicare benefits
Knowledge of applicable DMAP rules and regulations
Knowledge of ICD‑10, CPT, and HCPCS codes
Familiarity with the principles of utilization management
Familiarity with healthcare documentation systems
Skills And Abilities
General computer skills including use of Microsoft Office applications and internet search functions
Ability to use review criteria in accordance with departmental policies
Ability to adhere to HIPAA regulations e.g., maintaining confidentiality of protected health information
Ability to interpret and apply complex policies and procedures
Ability to review work for accuracy
Ability to independently prioritize work
Ability to use critical thinking and problem‑solving skills
Strong spoken and written communication skills
Strong interpersonal and customer service skills
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3‑6 hours/day
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
Work Location: Work from home
Pay and Benefits
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits‑eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre‑tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits‑eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non‑benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
Equal Opportunity Employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
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