Medical Assistant - Co-Op Jessup St
Nemours Children's Health, Wilmington, DE, United States
Job Overview
Nemours is seeking a Master of Arts through our Co‑Op partnership in Jessup St., Wilmington, DE. This position is for a part‑time Master of Arts, scheduled Monday through Friday with rotating Saturdays.
Essential Functions
The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. The MA is cross‑trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate. The MA acts as a resource and provides cross‑coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.
Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
Verifies patient identity using two patient identifiers (name and date of birth).
Prepares exam rooms, clinic equipment and computer technology, maintaining inventory and supplies for the outpatient visit.
Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
Receives, unpacks, stores, inventories, and transports non‑controlled substance medications.
Performs clinical duties to support the outpatient visit including, but not limited to:
Obtaining and documenting height, weight, head circumference and vital signs.
Documenting reason for visit, chief complaint and initiating orders defined by the use of smart sets as appropriate for scope of service and Nemours’ protocol.
Performing phlebotomy to obtain blood specimens, transcribing, collecting, labeling, and arranging for transportation of specimens.
Assisting with patient examination/treatment.
Performing and documenting point‑of‑care testing.
Administering and documenting vaccines and approved medications as defined by policy as ordered.
Operating required medical equipment.
Accepting delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.
Preforming tasks associated with Nemours’ outpatient business front‑desk functions, which include but are not limited to making confirmation calls that are not completed by automated systems, ensuring all visits are in “confirmed” status prior to visit or per Department protocol.
Ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits, including plan information, subscriber, and copay data entered into the patient’s chart.
During patient check‑in, while maintaining patient confidentiality and HIPAA requirements:
Confirming all patient personal demographic information.
Confirming patient identification with two identifiers.
Confirming legal guardianship.
Confirming referral information for patient visit, if applicable.
Preparing, completing, and/or collecting consents and all other required documents.
Scanning insurance cards and other important documents.
Collecting and posting copays and past‑due balances.
Achieving Registration Accuracy according to annual goal.
Scheduling follow‑up appointments utilizing iGuide to determine participation, if appropriate.
Throughout shift, regularly communicating with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes, and communicating with waiting patients/families to ensure they have status updated on their appointment.
Reconciling payment collections accurately at the end of each shift, as per Cash Collections Policy, and completing End‑of‑Day (EOD) Reports including DCRF and LDCRS.
Completing assigned work queues daily.
Maintaining inventory of clerical supplies and ensuring the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
Working with families to facilitate use of the Nemours App by providing QR codes and/or instructions for download and assisting in the sign‑up process.
Maintaining computer and electronic system competency, including but not limited to processes for scheduling, appointment cancellations, order entry for clinical system, use of iGuide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device, electronic insurance verifications, and assistance with live phone calls.
Job Requirements
Currently in senior year of high school enrolled in a Vo‑tech program.
Successful completion of an accredited Medical Assistant Program or certification as a medical assistant through an alternate pathway.
BLS certification from American Heart Association.
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Nemours is seeking a Master of Arts through our Co‑Op partnership in Jessup St., Wilmington, DE. This position is for a part‑time Master of Arts, scheduled Monday through Friday with rotating Saturdays.
Essential Functions
The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. The MA is cross‑trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate. The MA acts as a resource and provides cross‑coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.
Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
Verifies patient identity using two patient identifiers (name and date of birth).
Prepares exam rooms, clinic equipment and computer technology, maintaining inventory and supplies for the outpatient visit.
Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
Receives, unpacks, stores, inventories, and transports non‑controlled substance medications.
Performs clinical duties to support the outpatient visit including, but not limited to:
Obtaining and documenting height, weight, head circumference and vital signs.
Documenting reason for visit, chief complaint and initiating orders defined by the use of smart sets as appropriate for scope of service and Nemours’ protocol.
Performing phlebotomy to obtain blood specimens, transcribing, collecting, labeling, and arranging for transportation of specimens.
Assisting with patient examination/treatment.
Performing and documenting point‑of‑care testing.
Administering and documenting vaccines and approved medications as defined by policy as ordered.
Operating required medical equipment.
Accepting delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.
Preforming tasks associated with Nemours’ outpatient business front‑desk functions, which include but are not limited to making confirmation calls that are not completed by automated systems, ensuring all visits are in “confirmed” status prior to visit or per Department protocol.
Ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits, including plan information, subscriber, and copay data entered into the patient’s chart.
During patient check‑in, while maintaining patient confidentiality and HIPAA requirements:
Confirming all patient personal demographic information.
Confirming patient identification with two identifiers.
Confirming legal guardianship.
Confirming referral information for patient visit, if applicable.
Preparing, completing, and/or collecting consents and all other required documents.
Scanning insurance cards and other important documents.
Collecting and posting copays and past‑due balances.
Achieving Registration Accuracy according to annual goal.
Scheduling follow‑up appointments utilizing iGuide to determine participation, if appropriate.
Throughout shift, regularly communicating with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes, and communicating with waiting patients/families to ensure they have status updated on their appointment.
Reconciling payment collections accurately at the end of each shift, as per Cash Collections Policy, and completing End‑of‑Day (EOD) Reports including DCRF and LDCRS.
Completing assigned work queues daily.
Maintaining inventory of clerical supplies and ensuring the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
Working with families to facilitate use of the Nemours App by providing QR codes and/or instructions for download and assisting in the sign‑up process.
Maintaining computer and electronic system competency, including but not limited to processes for scheduling, appointment cancellations, order entry for clinical system, use of iGuide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device, electronic insurance verifications, and assistance with live phone calls.
Job Requirements
Currently in senior year of high school enrolled in a Vo‑tech program.
Successful completion of an accredited Medical Assistant Program or certification as a medical assistant through an alternate pathway.
BLS certification from American Heart Association.
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