Patient Care Coordinator - Licensed Practical Nurse (LPN)
Soleo Health, Novi, MI, United States
Perks
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
Paid Parental Leave Options
Affordable Medical, Dental & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
Education Assistance Program
No Weekends or Holidays
HSA & FSA (including dependent care) Options
Job Type
Full‑time
Position
Soleo Health is seeking an in‑office Patient Care Coordinator/Scheduler to support our Specialty Infusion Suite in Novi, MI. Join us in simplifying complex care! Licensed Practical Nurse (LPN) preferred.
Responsibilities
Receive medication referrals and collect insurance information through various methods.
Proficient data entry and generate daily office communications.
Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
Place outbound calls to patients or doctor’s offices to notify them of care status.
Collaborate with prescribers to facilitate payor denial appeals.
Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
Serve as the main point of contact for the nursing department, demonstrating the ability to multi‑task and remain calm under pressure.
Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
Support client satisfaction at a level that ensures account retention.
Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
Serve as a key touchpoint for enhancing the in‑clinic patient experience and supporting overall customer satisfaction outcomes.
Schedule
Must be able to work full time, 40 hours per week, from 8:30 am – 5 pm in‑office.
Healthcare scheduling experience preferred.
Licensed Practical Nurse (LPN) preferred.
Requirements
High school diploma or equivalent required.
Prior healthcare scheduling experience required.
Home infusion experience required.
Ability to work on‑site and interact directly with patients in a clinical setting.
Strong communication skills.
Ability to prioritize and multitask.
Basic computer skills including Microsoft Excel, Word, Outlook.
CPR Plus application experience preferred.
About Us
Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Core Values
Improve patients’ lives every day.
Be passionate in everything you do.
Encourage unlimited ideas and creative thinking.
Make decisions as if you own the company.
Do the right thing.
Have fun!
Equal Opportunity Employment Statement
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non‑merit factor.
Keywords
Licensed Vocational Nurse, Vocational Nurse, LVN, Licensed Practical Nurse, LPN, Patient Care Coordinator, Care Coordinator, Clinical Coordinator, Nurse Scheduler, Clinical Scheduler, Staffing Coordinator, Intake Coordinator, Referral Coordinator, Nursing Coordinator, Care Management Coordinator, Clinical Data Entry, Clinical Management System, EMR, EHR, Medical Documentation, Nursing Department Support, Care Coordination, Inter‑Agency Coordination, Patient Intake, Utilization Coordination, Medication referrals, Specialty Pharmacy Coordination, HUB Services, High‑volume Inbound Calls, Outbound Patient Calls, Provider Communication, Patient Education, Customer Service, Nurse Scheduling, Clinical Scheduling, Visit Coordination, Geographic Scheduling, Time Management, Attention to Detail, Problem‑Solving, Cross‑Functional Collaboration.
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Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
Paid Parental Leave Options
Affordable Medical, Dental & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
Education Assistance Program
No Weekends or Holidays
HSA & FSA (including dependent care) Options
Job Type
Full‑time
Position
Soleo Health is seeking an in‑office Patient Care Coordinator/Scheduler to support our Specialty Infusion Suite in Novi, MI. Join us in simplifying complex care! Licensed Practical Nurse (LPN) preferred.
Responsibilities
Receive medication referrals and collect insurance information through various methods.
Proficient data entry and generate daily office communications.
Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
Place outbound calls to patients or doctor’s offices to notify them of care status.
Collaborate with prescribers to facilitate payor denial appeals.
Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
Serve as the main point of contact for the nursing department, demonstrating the ability to multi‑task and remain calm under pressure.
Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
Support client satisfaction at a level that ensures account retention.
Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
Serve as a key touchpoint for enhancing the in‑clinic patient experience and supporting overall customer satisfaction outcomes.
Schedule
Must be able to work full time, 40 hours per week, from 8:30 am – 5 pm in‑office.
Healthcare scheduling experience preferred.
Licensed Practical Nurse (LPN) preferred.
Requirements
High school diploma or equivalent required.
Prior healthcare scheduling experience required.
Home infusion experience required.
Ability to work on‑site and interact directly with patients in a clinical setting.
Strong communication skills.
Ability to prioritize and multitask.
Basic computer skills including Microsoft Excel, Word, Outlook.
CPR Plus application experience preferred.
About Us
Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Core Values
Improve patients’ lives every day.
Be passionate in everything you do.
Encourage unlimited ideas and creative thinking.
Make decisions as if you own the company.
Do the right thing.
Have fun!
Equal Opportunity Employment Statement
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non‑merit factor.
Keywords
Licensed Vocational Nurse, Vocational Nurse, LVN, Licensed Practical Nurse, LPN, Patient Care Coordinator, Care Coordinator, Clinical Coordinator, Nurse Scheduler, Clinical Scheduler, Staffing Coordinator, Intake Coordinator, Referral Coordinator, Nursing Coordinator, Care Management Coordinator, Clinical Data Entry, Clinical Management System, EMR, EHR, Medical Documentation, Nursing Department Support, Care Coordination, Inter‑Agency Coordination, Patient Intake, Utilization Coordination, Medication referrals, Specialty Pharmacy Coordination, HUB Services, High‑volume Inbound Calls, Outbound Patient Calls, Provider Communication, Patient Education, Customer Service, Nurse Scheduling, Clinical Scheduling, Visit Coordination, Geographic Scheduling, Time Management, Attention to Detail, Problem‑Solving, Cross‑Functional Collaboration.
#J-18808-Ljbffr