Assistant Manager, Guest Experience | Mall of America
lululemon, Bloomington, MN, United States
Company Overview
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. We focus on creating positive change to build a healthier, thriving future and on creating an equitable, inclusive, growth‑focused environment for our people.
Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members, creating an environment and team culture where people feel belonging and grow. They ensure their team delivers outstanding guest experience in line with company values and directives.
Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
Engage team members by helping them understand how their work supports store and company success.
Implement the Store Manager’s People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong, diverse team.
Support ongoing learning and development of team members consistently and equitably.
Lead performance management activities, including feedback, coaching, acknowledgements, rewards, and documentation.
Address employee concerns or issues and partner with internal support as needed.
Guest Experience And Community
Lead exceptional guest experience on the floor through assessing guest connection and product education.
Provide retail floor leadership to team members, making in‑the‑moment decisions for efficient operations.
Resolve guest feedback and address emergent issues, including escalations and urgent requests.
Operations, Product, and Strategy
Partner with other managers to review business data and metrics to inform planning processes.
Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes.
Open and close the store in accordance with procedures.
Understand and adhere to people safety policies and procedures.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours.
What We Look For
Inclusion & Diversity: Create/support an inclusive environment that values differences.
Integrity: Behave honestly, fairly, and ethically.
Leadership: Lead and inspire others; empower and develop people.
Guest Experience: Actively create an inclusive, high‑caliber experience for guests.
Team Building: Develop teams that maximize accomplishments.
Decision Making/Problem Solving: Use logic and reasoning to evaluate alternatives and make effective decisions.
Strategic Thinking: Set strategies aligned to vision and values; consider big‑picture implications.
Change Management Leadership: Lead others through change processes.
Interactive Communication: Convey information effectively and understand shared information.
Qualifications
Legal authorization to work in the store’s country.
Ability to travel to assigned store with reliable transportation.
1 year people management experience.
1 year leadership experience in business operations, administration, or project/process management.
Preferred: High school diploma or GED; Bachelor’s degree or equivalent.
Preferred: Retail or sales management experience.
Preferred: Recruiting, hiring, or training experience.
Schedule / Availability
Variable schedule including early mornings, evenings, weekends, and holidays.
Work Context
Bright lights and loud music.
Team and independent work.
Managing conflict and guest issues.
Building relationships with new people and community partners.
Work may involve computer or other tech devices, including virtual meetings.
Hybrid standing and sitting; may involve moving boxes up to 30 lbs.
Compensation & Benefits
Base Pay Range: $25.03 – $33.87/hour
Target Bonus: 25%
Total Target Base Pay Range: $31.29 – $42.34/hour
Benefits include health & dental, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, development courses, and mentorship programs.
Note: Incentive programs, benefits, and perks have eligibility requirements. The company reserves the right to alter these incentives, benefits, and perks in whole or in part at any time without advance notice.
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. We focus on creating positive change to build a healthier, thriving future and on creating an equitable, inclusive, growth‑focused environment for our people.
Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members, creating an environment and team culture where people feel belonging and grow. They ensure their team delivers outstanding guest experience in line with company values and directives.
Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
Engage team members by helping them understand how their work supports store and company success.
Implement the Store Manager’s People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong, diverse team.
Support ongoing learning and development of team members consistently and equitably.
Lead performance management activities, including feedback, coaching, acknowledgements, rewards, and documentation.
Address employee concerns or issues and partner with internal support as needed.
Guest Experience And Community
Lead exceptional guest experience on the floor through assessing guest connection and product education.
Provide retail floor leadership to team members, making in‑the‑moment decisions for efficient operations.
Resolve guest feedback and address emergent issues, including escalations and urgent requests.
Operations, Product, and Strategy
Partner with other managers to review business data and metrics to inform planning processes.
Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes.
Open and close the store in accordance with procedures.
Understand and adhere to people safety policies and procedures.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours.
What We Look For
Inclusion & Diversity: Create/support an inclusive environment that values differences.
Integrity: Behave honestly, fairly, and ethically.
Leadership: Lead and inspire others; empower and develop people.
Guest Experience: Actively create an inclusive, high‑caliber experience for guests.
Team Building: Develop teams that maximize accomplishments.
Decision Making/Problem Solving: Use logic and reasoning to evaluate alternatives and make effective decisions.
Strategic Thinking: Set strategies aligned to vision and values; consider big‑picture implications.
Change Management Leadership: Lead others through change processes.
Interactive Communication: Convey information effectively and understand shared information.
Qualifications
Legal authorization to work in the store’s country.
Ability to travel to assigned store with reliable transportation.
1 year people management experience.
1 year leadership experience in business operations, administration, or project/process management.
Preferred: High school diploma or GED; Bachelor’s degree or equivalent.
Preferred: Retail or sales management experience.
Preferred: Recruiting, hiring, or training experience.
Schedule / Availability
Variable schedule including early mornings, evenings, weekends, and holidays.
Work Context
Bright lights and loud music.
Team and independent work.
Managing conflict and guest issues.
Building relationships with new people and community partners.
Work may involve computer or other tech devices, including virtual meetings.
Hybrid standing and sitting; may involve moving boxes up to 30 lbs.
Compensation & Benefits
Base Pay Range: $25.03 – $33.87/hour
Target Bonus: 25%
Total Target Base Pay Range: $31.29 – $42.34/hour
Benefits include health & dental, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, development courses, and mentorship programs.
Note: Incentive programs, benefits, and perks have eligibility requirements. The company reserves the right to alter these incentives, benefits, and perks in whole or in part at any time without advance notice.
#J-18808-Ljbffr