Nordic Spa Housekeeping Manager
Alyeska Resort, Anchorage, AK, United States
Overview
Simple. Inclusive. Natural. Social.
We are hiring for the role of
Nordic Spa Housekeeping Manager . This opportunity is located in
Girdwood, Alaska . This is a full-time, year-round role.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience:
https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Responsibilities
Leads and supervises the Spa Housekeeping Team to ensure efficient and effective operations.
Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and supporting procedures for improving cleanliness and maintenance standards.
Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools, and facilities.
Maintains a visible presence in daily operations to support quality first impressions for guests.
Develops and manages the department budget in coordination with the General Manager and accounting team.
Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
Ensures productivity goals are met while seeking cost and labor efficiency.
Recruits, trains, and mentors staff to meet company standards of quality, service, and productivity.
Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
Champions safety protocols and ensure compliance with quality standards.
Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
Collaborates with external vendors to ensure cost efficiency and quality in the sourcing of products.
Develops and implements deep cleaning practices to maintain equipment longevity.
Leads by example with a hands-on approach to spa cleanliness duties.
Other duties as assigned.
Education & Experience
3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
Preference for those with experience in the hotel, hospitality, or aquatic industry
Must have excellent interpersonal and communication skills
Recognized team player and a self-starter with strong organizational skills
Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
Proficient in Windows, PMS, and MS Office applications
Working Conditions
This position will be required for various shifts including early mornings, evenings, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperatures ranging from –22F to +86F. Visual ability to observe employees in the workplace, analyze operations, and detect situations of concern regarding areas such as employee performance, grooming, training, and policy adherence.
Team You Will Lead
Nordic Spa Housekeeping
#J-18808-Ljbffr
Simple. Inclusive. Natural. Social.
We are hiring for the role of
Nordic Spa Housekeeping Manager . This opportunity is located in
Girdwood, Alaska . This is a full-time, year-round role.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience:
https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Responsibilities
Leads and supervises the Spa Housekeeping Team to ensure efficient and effective operations.
Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and supporting procedures for improving cleanliness and maintenance standards.
Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools, and facilities.
Maintains a visible presence in daily operations to support quality first impressions for guests.
Develops and manages the department budget in coordination with the General Manager and accounting team.
Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
Ensures productivity goals are met while seeking cost and labor efficiency.
Recruits, trains, and mentors staff to meet company standards of quality, service, and productivity.
Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
Champions safety protocols and ensure compliance with quality standards.
Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
Collaborates with external vendors to ensure cost efficiency and quality in the sourcing of products.
Develops and implements deep cleaning practices to maintain equipment longevity.
Leads by example with a hands-on approach to spa cleanliness duties.
Other duties as assigned.
Education & Experience
3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
Preference for those with experience in the hotel, hospitality, or aquatic industry
Must have excellent interpersonal and communication skills
Recognized team player and a self-starter with strong organizational skills
Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
Proficient in Windows, PMS, and MS Office applications
Working Conditions
This position will be required for various shifts including early mornings, evenings, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperatures ranging from –22F to +86F. Visual ability to observe employees in the workplace, analyze operations, and detect situations of concern regarding areas such as employee performance, grooming, training, and policy adherence.
Team You Will Lead
Nordic Spa Housekeeping
#J-18808-Ljbffr