PASSENGER CONDUCTOR TRAINEE - 90376415 - Milwaukee
Amtrak, Milwaukee, WI, United States
Overview
Amtrak connects businesses and communities across the country. We employ a diverse workforce in a variety of career fields throughout the United States. The safety of our passengers, employees, the public and our operating environment is our priority, and the success of our railroad depends on our employees.
Job Summary
Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, safely ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base.
Essential Functions
Works a variety of hours within a 24/7 transportation environment.
Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
Ensures safety of passengers and crew by adhering to safety rules.
Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
Works in either a passenger or non-passenger operation (including yard duty and work trains).
Secures movement orders and ensures clear understanding by operating crew.
Ensures pre-determined service requests are understood and carried out.
Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
Safely rides the side of train equipment, getting on and off equipment, as required.
Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
Assists in boarding and detraining of passengers, baggage, express shipments.
Makes customer service announcements and provides information about train service, including passenger connections.
Makes special arrangements in case of service failure and ensures safe and orderly passenger conduct.
Demonstrates understanding of the elements of quality customer service and communicates professionally with passengers and co-workers under all circumstances.
Adheres to Amtrak’s Uniform & Grooming Standards when performing passenger service.
Minimum Qualifications
Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination equating to 2 years.
Satisfactory attendance and safe work record.
Must have a current valid driver’s license.
Must live within 2 hours of Crew Base.
Applicants will be expected to lift 50 lbs and meet FRA criteria for vision, color vision, and hearing (49 CFR 242).
Preferred Qualifications
Some leadership/supervisory experience.
Some experience in a customer service role that includes cash handling and adapting to variable work hours.
Some mechanical experience/knowledge.
Communications And Interpersonal Skills
Must have excellent verbal and written communication skills.
Hourly range:
$24.38 – $24.38 (with opportunities for increases, as per the applicable collective bargaining agreement after beginning employment).
Amtrak offers a comprehensive benefits package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID: 166389
Posting Location(s): Wisconsin
Relocation Offered: No
Travel Requirements: Up to 100%
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, religion, sex, national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other personal characteristics protected by law.
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Amtrak connects businesses and communities across the country. We employ a diverse workforce in a variety of career fields throughout the United States. The safety of our passengers, employees, the public and our operating environment is our priority, and the success of our railroad depends on our employees.
Job Summary
Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, safely ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base.
Essential Functions
Works a variety of hours within a 24/7 transportation environment.
Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
Ensures safety of passengers and crew by adhering to safety rules.
Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
Works in either a passenger or non-passenger operation (including yard duty and work trains).
Secures movement orders and ensures clear understanding by operating crew.
Ensures pre-determined service requests are understood and carried out.
Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
Safely rides the side of train equipment, getting on and off equipment, as required.
Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
Assists in boarding and detraining of passengers, baggage, express shipments.
Makes customer service announcements and provides information about train service, including passenger connections.
Makes special arrangements in case of service failure and ensures safe and orderly passenger conduct.
Demonstrates understanding of the elements of quality customer service and communicates professionally with passengers and co-workers under all circumstances.
Adheres to Amtrak’s Uniform & Grooming Standards when performing passenger service.
Minimum Qualifications
Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination equating to 2 years.
Satisfactory attendance and safe work record.
Must have a current valid driver’s license.
Must live within 2 hours of Crew Base.
Applicants will be expected to lift 50 lbs and meet FRA criteria for vision, color vision, and hearing (49 CFR 242).
Preferred Qualifications
Some leadership/supervisory experience.
Some experience in a customer service role that includes cash handling and adapting to variable work hours.
Some mechanical experience/knowledge.
Communications And Interpersonal Skills
Must have excellent verbal and written communication skills.
Hourly range:
$24.38 – $24.38 (with opportunities for increases, as per the applicable collective bargaining agreement after beginning employment).
Amtrak offers a comprehensive benefits package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID: 166389
Posting Location(s): Wisconsin
Relocation Offered: No
Travel Requirements: Up to 100%
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, religion, sex, national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other personal characteristics protected by law.
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