Service Technician, Apprentice
Gosiger, Exton, PA, United States
Position Summary
Objective of this position is to learn and become proficient in performing the responsibilities of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.
Responsibilities
Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
Participates in "On the Job Training" including installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
Communicates as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
Accurately documents, completes and reports required information for work records and reports.
Maintains current technical, interpersonal, and communication skills through continuous development.
Maintains the cleanliness, care, and upkeep of all company property.
Assists, supports and/or performs other job functions within the department or other work areas within scope and ability as determined by business need.
Qualifications
Minimum of a 2‑year technical degree in the related fields of study: Electronics, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in troubleshooting, installation, and repair of machine tools products or maintenance repair.
A valid driver’s license, a good driving record, and the ability to legally operate a company service vehicle or personal vehicle for company business. Company vehicles are assigned after the training period.
Must obtain and maintain a valid passport. Must be able to travel in support of training, out‑of‑state or out‑of‑country customers, and assist other divisions as required.
Demonstrated commitment to customer satisfaction.
Good interpersonal communication skills.
Ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
Demonstrated professional appearance, self‑starter and effective planning and organization skills.
Ability to participate as a team member across department and divisional lines.
Ability to use PC and job‑related software/programs for programming, documentation/record keeping.
Physical demands include bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environments.
Willing to work flexible hours, including weekends and evening hours as required by assigned tasks or customer demands.
Working Conditions
Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non‑hazardous and hazardous chemicals and airborne particles. The job requires hands‑on work with machine tools and associated equipment.
Benefits
Medical, Dental, and Vision Insurance
Short‑ and Long‑Term Disability
Paid time off and holiday pay
401(k) plan with company match
Maternity and Paternity leave
Salary
$30.00 - $35.00 hourly
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Objective of this position is to learn and become proficient in performing the responsibilities of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.
Responsibilities
Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
Participates in "On the Job Training" including installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
Communicates as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
Accurately documents, completes and reports required information for work records and reports.
Maintains current technical, interpersonal, and communication skills through continuous development.
Maintains the cleanliness, care, and upkeep of all company property.
Assists, supports and/or performs other job functions within the department or other work areas within scope and ability as determined by business need.
Qualifications
Minimum of a 2‑year technical degree in the related fields of study: Electronics, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in troubleshooting, installation, and repair of machine tools products or maintenance repair.
A valid driver’s license, a good driving record, and the ability to legally operate a company service vehicle or personal vehicle for company business. Company vehicles are assigned after the training period.
Must obtain and maintain a valid passport. Must be able to travel in support of training, out‑of‑state or out‑of‑country customers, and assist other divisions as required.
Demonstrated commitment to customer satisfaction.
Good interpersonal communication skills.
Ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
Demonstrated professional appearance, self‑starter and effective planning and organization skills.
Ability to participate as a team member across department and divisional lines.
Ability to use PC and job‑related software/programs for programming, documentation/record keeping.
Physical demands include bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environments.
Willing to work flexible hours, including weekends and evening hours as required by assigned tasks or customer demands.
Working Conditions
Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non‑hazardous and hazardous chemicals and airborne particles. The job requires hands‑on work with machine tools and associated equipment.
Benefits
Medical, Dental, and Vision Insurance
Short‑ and Long‑Term Disability
Paid time off and holiday pay
401(k) plan with company match
Maternity and Paternity leave
Salary
$30.00 - $35.00 hourly
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