Manager, Patient Access - ER & Outpatient Registration - Wiregrass Ranch Hospita
Orlando Health, Orlando, FL, United States
Position Summary
Site:
FMCOH Wiregrass Ranch Hospital
Location:
Wesley Chapel, Florida
Position:
Manager, Patient Access
Department:
Patient Access - ER & Outpatient Registration
Shift:
3:00pm-11:30pm
Hospital Overview
Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.
Designed For Excellence
Opening with 102 beds, expandable to 300 beds at full build-out
9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
Comprehensive services in cardiology, neurology, oncology, surgery, and more
From life‑saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.
Job Summary
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Responsibilities
Develops goals and objectives
Plans, organizes, and directs department activities
Establishes and implements policies and procedures for department operations
Responsible for the management of all staff on‑site in Human Resource related functions
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction
Keeps administration informed of department activities, needs, and problems
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction
Prepares departmental budget and ensures department operates within allocated expense structure
Responsible for site accounts receivable
Maintains appropriate statistical information
Establishes and maintains intra/interdepartmental communication
Networks within site facility to build physician and administrative relationships
Provides vision, direction, planning, and support to Administrators
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities
Participates in administrative and management meetings and attends other meetings as necessary
Develops and maintains records, reports, and files
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department
Maintains good payer relationships
Responsible for the following functions: discharge support; account maintenance; mentor; on‑site training; recertification tracking; timekeeping/payroll reports; account conversion; ad‑hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements
Ensures implementation of process improvements
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Handles special projects for Patient Financial Services as necessary
Assumes the responsibility for professional growth and development and continuing education
Conducts department meetings and in‑services
Represents Orlando Health through community interaction
Performs other duties as assigned
Qualifications
Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.
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Site:
FMCOH Wiregrass Ranch Hospital
Location:
Wesley Chapel, Florida
Position:
Manager, Patient Access
Department:
Patient Access - ER & Outpatient Registration
Shift:
3:00pm-11:30pm
Hospital Overview
Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.
Designed For Excellence
Opening with 102 beds, expandable to 300 beds at full build-out
9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
Comprehensive services in cardiology, neurology, oncology, surgery, and more
From life‑saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.
Job Summary
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Responsibilities
Develops goals and objectives
Plans, organizes, and directs department activities
Establishes and implements policies and procedures for department operations
Responsible for the management of all staff on‑site in Human Resource related functions
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction
Keeps administration informed of department activities, needs, and problems
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction
Prepares departmental budget and ensures department operates within allocated expense structure
Responsible for site accounts receivable
Maintains appropriate statistical information
Establishes and maintains intra/interdepartmental communication
Networks within site facility to build physician and administrative relationships
Provides vision, direction, planning, and support to Administrators
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities
Participates in administrative and management meetings and attends other meetings as necessary
Develops and maintains records, reports, and files
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department
Maintains good payer relationships
Responsible for the following functions: discharge support; account maintenance; mentor; on‑site training; recertification tracking; timekeeping/payroll reports; account conversion; ad‑hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements
Ensures implementation of process improvements
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Handles special projects for Patient Financial Services as necessary
Assumes the responsibility for professional growth and development and continuing education
Conducts department meetings and in‑services
Represents Orlando Health through community interaction
Performs other duties as assigned
Qualifications
Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.
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