Quality Control Technician (1st and 2nd shift)
The Heico Companies LLC, Nashua, NH, United States
Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.
Our Mission: Our businesses have made an all-encompassing commitment across all levels of the organization to never sacrifice safety. Deliver industry leading quality, and on-time delivery while providing an exceptional customer experience. Position ourselves as a leader in the industry through technological advancements and supply chain excellence. Promote a culture of success and excellence through accountability, collaboration, engagement, and shared belief in our vision.
SUMMARY
The Quality Technician is responsible for providing support and collaborating with Engineering, Operations, Manufacturing, Procurement, and Quality to accomplish the overall organizational objectives, to minimize product disruptions and improve the quality of processes.
DUTIES AND RESPONSIBILITIES
First Piece Inspection of any required product which includes 100% validation of the operational step to ensure conformance to the flowdown requirements
Completing Receiving Inspection which may include verifying dimensional, paperwork, expirations, and other critical information for product conformance
Roaming Inspection to ensure operator inspections are being completed and to provide oversight on the accuracies of the performed inspections
Final Inspection to ensure that batch/lot of completed products through the relevant stage is conforming on either a 100% inspection or sampling plan
Generating documentation packages related to outgoing customer product which may include Certification of Conformance, Raw Material, COTS, and External Processing
Daily / Weekly Reporting on relevant quality metrics (i.e. rejections)
Collaborate with necessary functions such as Manufacturing, Quality, Engineering, Procurement, etc. to effectively communicate nonconforming material issues and coordinate necessary actions, until closure
Nonconformance Reporting with specific details in relation to the origin, scope of the issue, potential containment, and probably root cause to effectively setup the MRB to finalize their investigation & provide disposition on affected product
Manages the identification, processing, and disposition of nonconforming material for internal and external issues, including supplier’s nonconformances and customer returns
Assist in the investigation of root causes of nonconformities, support continuous improvement initiatives to reduce or prevent the risk of future recurrences
Manages, organizes, and ensures the accuracy of company documents. Including storing them electronically and physically, categorizing them systematically, and maintaining their accessibility by following established document control protocols
Maintains awareness on different document versions and updates them for maintaining accuracy
Other duties as assigned by Quality Manager & other senior leadership
REQUIREMENTS
High School Diploma or General Education Degree (GED) required
Minimum of 2 years’ relevant experience required
Proficient in MS Office Products including Word, Excel, PowerPoint
Ability to read and interpret documents such as technical drawings, specifications, and requirements
Experience working within manufacturing organizations
Strong organizational skills, attention to detail, and ability to work independently and as part of a team Strong communicator capable of working through complex issues with peers, management, and multiple functions is required to ensure nonconformance reports are created accordingly
Desire and mindset to drive actions and projects to closure without being prompted
PREFERRED EXPERIENCE
ISO 9001
Managing Metrics and Trends
Gage R&R
Statistical Process Control (SPC)
Root Cause Corrective Action (RCCA)
Certified Quality Inspector (CQI ASQ)
L6S Green Belt
Internal Audit Certified
Microsoft AX or Dynamics (ERP)
Smartsheet
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit. The employee will use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.
The employee is frequently required to sit and use a computer keyboard with a mouse for long periods of time. The employee will occasionally lift and/or move 25 pounds.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Noise level on the manufacturing floor is moderate, so hearing protection may be required in designated areas. The employee is required to wear safety glasses and safety shoes in specified locations.
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Our Mission: Our businesses have made an all-encompassing commitment across all levels of the organization to never sacrifice safety. Deliver industry leading quality, and on-time delivery while providing an exceptional customer experience. Position ourselves as a leader in the industry through technological advancements and supply chain excellence. Promote a culture of success and excellence through accountability, collaboration, engagement, and shared belief in our vision.
SUMMARY
The Quality Technician is responsible for providing support and collaborating with Engineering, Operations, Manufacturing, Procurement, and Quality to accomplish the overall organizational objectives, to minimize product disruptions and improve the quality of processes.
DUTIES AND RESPONSIBILITIES
First Piece Inspection of any required product which includes 100% validation of the operational step to ensure conformance to the flowdown requirements
Completing Receiving Inspection which may include verifying dimensional, paperwork, expirations, and other critical information for product conformance
Roaming Inspection to ensure operator inspections are being completed and to provide oversight on the accuracies of the performed inspections
Final Inspection to ensure that batch/lot of completed products through the relevant stage is conforming on either a 100% inspection or sampling plan
Generating documentation packages related to outgoing customer product which may include Certification of Conformance, Raw Material, COTS, and External Processing
Daily / Weekly Reporting on relevant quality metrics (i.e. rejections)
Collaborate with necessary functions such as Manufacturing, Quality, Engineering, Procurement, etc. to effectively communicate nonconforming material issues and coordinate necessary actions, until closure
Nonconformance Reporting with specific details in relation to the origin, scope of the issue, potential containment, and probably root cause to effectively setup the MRB to finalize their investigation & provide disposition on affected product
Manages the identification, processing, and disposition of nonconforming material for internal and external issues, including supplier’s nonconformances and customer returns
Assist in the investigation of root causes of nonconformities, support continuous improvement initiatives to reduce or prevent the risk of future recurrences
Manages, organizes, and ensures the accuracy of company documents. Including storing them electronically and physically, categorizing them systematically, and maintaining their accessibility by following established document control protocols
Maintains awareness on different document versions and updates them for maintaining accuracy
Other duties as assigned by Quality Manager & other senior leadership
REQUIREMENTS
High School Diploma or General Education Degree (GED) required
Minimum of 2 years’ relevant experience required
Proficient in MS Office Products including Word, Excel, PowerPoint
Ability to read and interpret documents such as technical drawings, specifications, and requirements
Experience working within manufacturing organizations
Strong organizational skills, attention to detail, and ability to work independently and as part of a team Strong communicator capable of working through complex issues with peers, management, and multiple functions is required to ensure nonconformance reports are created accordingly
Desire and mindset to drive actions and projects to closure without being prompted
PREFERRED EXPERIENCE
ISO 9001
Managing Metrics and Trends
Gage R&R
Statistical Process Control (SPC)
Root Cause Corrective Action (RCCA)
Certified Quality Inspector (CQI ASQ)
L6S Green Belt
Internal Audit Certified
Microsoft AX or Dynamics (ERP)
Smartsheet
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit. The employee will use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.
The employee is frequently required to sit and use a computer keyboard with a mouse for long periods of time. The employee will occasionally lift and/or move 25 pounds.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Noise level on the manufacturing floor is moderate, so hearing protection may be required in designated areas. The employee is required to wear safety glasses and safety shoes in specified locations.
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