Patient Services Representative - Float
Weil Foot & Ankle Institute, Gibson, NC, United States
Overview
Las Vegas Foot & Ankle is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. We have 4 convenient locations across Henderson and Las Vegas.
We are looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and support the practices.
Responsibilities
Ability to float between Gibson and Horizon Ridge
Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
Communicates clearly on the phone and accurately documents and assigns messages
Confirms and updates contact information for all patients at every contact
Makes follow-up calls for any messages left
Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
Delivers all communications with excellent customer service
Be courteous and professional for all patient interactions
Routes calls to appropriate staff for swift resolution
Requirements
Strong computer skills, including basic keyboarding skills
Ability to navigate through patient records systems
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision
Excellent customer service and communication skills over the telephone
Ability to communicate sensitively and effectively with patients
Excellent organizational and problem‑solving skills
Knowledge of medical practice terminology
Patient‑focused with the ability to work independently
Capability to adapt quickly and thrive in a fast‑paced environment
Ability to reliably commute to our Kirkland, Renton, and Everett offices
Education and Experience
Minimum High School Diploma or Equivalent
Experience in fast paced scheduling or call center
1+ years of customer service experience
Minimum of 2 years in a healthcare position preferred – but willing to train the right individual!
Good verbal and written communication skills
Benefits
Medical, Dental, and Vision Plans
HSA with Employer Contribution
FSA
Generous PTO Program
401k with a 4% Match
Employee Assistance Program
Life and AD&D Insurance
Employer paid Short-Term Disability
Long-Term Disability
Pet Insurance
Physical Demands / Environmental Factors
Balance Health is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
Specific vision abilities required by this job include close vision, distance vision and depth perception
Must be able to lift/carry up to 25lbs
ADA Specifications
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.
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Las Vegas Foot & Ankle is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. We have 4 convenient locations across Henderson and Las Vegas.
We are looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and support the practices.
Responsibilities
Ability to float between Gibson and Horizon Ridge
Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
Communicates clearly on the phone and accurately documents and assigns messages
Confirms and updates contact information for all patients at every contact
Makes follow-up calls for any messages left
Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
Delivers all communications with excellent customer service
Be courteous and professional for all patient interactions
Routes calls to appropriate staff for swift resolution
Requirements
Strong computer skills, including basic keyboarding skills
Ability to navigate through patient records systems
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision
Excellent customer service and communication skills over the telephone
Ability to communicate sensitively and effectively with patients
Excellent organizational and problem‑solving skills
Knowledge of medical practice terminology
Patient‑focused with the ability to work independently
Capability to adapt quickly and thrive in a fast‑paced environment
Ability to reliably commute to our Kirkland, Renton, and Everett offices
Education and Experience
Minimum High School Diploma or Equivalent
Experience in fast paced scheduling or call center
1+ years of customer service experience
Minimum of 2 years in a healthcare position preferred – but willing to train the right individual!
Good verbal and written communication skills
Benefits
Medical, Dental, and Vision Plans
HSA with Employer Contribution
FSA
Generous PTO Program
401k with a 4% Match
Employee Assistance Program
Life and AD&D Insurance
Employer paid Short-Term Disability
Long-Term Disability
Pet Insurance
Physical Demands / Environmental Factors
Balance Health is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
Specific vision abilities required by this job include close vision, distance vision and depth perception
Must be able to lift/carry up to 25lbs
ADA Specifications
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.
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