RN - Patient Clinical Services
Carle Health, Champaign, IL, United States
Overview
$5,000 sign‑on bonus and $5,000 relocation (for greater than 100 miles) or $2,500 relocation (for greater than 50 miles)
Position requires at least 6 months of in‑office training prior to being remote. The office is located in Champaign, IL.
For nurses with 1 or more years experience – External Applicants Only.
Responsibilities
The Patient Clinical Services team is a centralized nursing service where the Patient Clinical Services RN implements best practices in patient care and coordination for participating Primary Care locations by assisting in the patient triage and general advice processes through telephone and electronic communications, ensuring timely access and appropriate level of care and advice for all Carle Health Primary Care patients.
Assists patients via phone and/or electronic platforms to determine care needs, referring to or scheduling appointments, and providing general health information and education using approved references and resources to individuals and groups.
Evaluates, assesses, and documents patients' questions or concerns.
Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
Ensures documentation of patient health status and care concerns are complete and accurate.
Supports maintenance and completeness of patient’s electronic medical record, including medication reconciliation.
Provides a great level of attention to detail and focus on the given task.
Demonstrates customer service excellence in accordance to Carle policies.
Serves as a role model for professional conduct and excellent patient care.
Assists primary care offices with inbound telephone and electronic communications regarding symptom management and general advice concerns.
Manages all incoming patient care requests related to in‑basket activities, work queue activity, and incoming telephone calls.
Assesses and triages patient care concerns regarding urgent/emergent matters and provides appropriate disposition advice based on acuity level per provider approved protocols.
Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns, including but not limited to symptom‑based concerns, medication questions/refills, referral needs, prior authorization requests, and visit follow‑up questions.
Finds nurse‑led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgement and clinical knowledge.
Monitors encounter status and provides follow‑up care and education to patient as outlined by the collaborating provider.
Documents nursing observations, interventions, and evaluations of the care being provided.
Reports medical information obtained from patients accurately, completely, and in a timely manner.
Ensures accuracy of the information available within EMR.
Advocates for the patient as required.
Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new nursing personnel after successful completion of a six‑month probationary period.
Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed.
Cross‑trains to provide float support to all Patient Contact Center Clinical teams as call volumes, in‑baskets, patient care, and other business needs dictate. Supports Patient Contact Center Virtual physician and nurse in‑baskets.
Qualifications
Certifications: Licensed Registered Professional Nurse (RN) – Illinois Department of Financial and Professional Regulation (IDFPR).
Certifications: Licensed Registered Professional Nurse (RN) – Indiana (IN) within 1 year – Indiana Professional Licensing Agency (IPLA).
Education: College Diploma in Nursing.
Work Experience: None.
Compensation and Benefits
The compensation range for this position is $30.39 per hour – $52.27 per hour.
Carle Health offers a comprehensive benefits package for team members and providers.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.
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$5,000 sign‑on bonus and $5,000 relocation (for greater than 100 miles) or $2,500 relocation (for greater than 50 miles)
Position requires at least 6 months of in‑office training prior to being remote. The office is located in Champaign, IL.
For nurses with 1 or more years experience – External Applicants Only.
Responsibilities
The Patient Clinical Services team is a centralized nursing service where the Patient Clinical Services RN implements best practices in patient care and coordination for participating Primary Care locations by assisting in the patient triage and general advice processes through telephone and electronic communications, ensuring timely access and appropriate level of care and advice for all Carle Health Primary Care patients.
Assists patients via phone and/or electronic platforms to determine care needs, referring to or scheduling appointments, and providing general health information and education using approved references and resources to individuals and groups.
Evaluates, assesses, and documents patients' questions or concerns.
Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
Ensures documentation of patient health status and care concerns are complete and accurate.
Supports maintenance and completeness of patient’s electronic medical record, including medication reconciliation.
Provides a great level of attention to detail and focus on the given task.
Demonstrates customer service excellence in accordance to Carle policies.
Serves as a role model for professional conduct and excellent patient care.
Assists primary care offices with inbound telephone and electronic communications regarding symptom management and general advice concerns.
Manages all incoming patient care requests related to in‑basket activities, work queue activity, and incoming telephone calls.
Assesses and triages patient care concerns regarding urgent/emergent matters and provides appropriate disposition advice based on acuity level per provider approved protocols.
Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns, including but not limited to symptom‑based concerns, medication questions/refills, referral needs, prior authorization requests, and visit follow‑up questions.
Finds nurse‑led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgement and clinical knowledge.
Monitors encounter status and provides follow‑up care and education to patient as outlined by the collaborating provider.
Documents nursing observations, interventions, and evaluations of the care being provided.
Reports medical information obtained from patients accurately, completely, and in a timely manner.
Ensures accuracy of the information available within EMR.
Advocates for the patient as required.
Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new nursing personnel after successful completion of a six‑month probationary period.
Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed.
Cross‑trains to provide float support to all Patient Contact Center Clinical teams as call volumes, in‑baskets, patient care, and other business needs dictate. Supports Patient Contact Center Virtual physician and nurse in‑baskets.
Qualifications
Certifications: Licensed Registered Professional Nurse (RN) – Illinois Department of Financial and Professional Regulation (IDFPR).
Certifications: Licensed Registered Professional Nurse (RN) – Indiana (IN) within 1 year – Indiana Professional Licensing Agency (IPLA).
Education: College Diploma in Nursing.
Work Experience: None.
Compensation and Benefits
The compensation range for this position is $30.39 per hour – $52.27 per hour.
Carle Health offers a comprehensive benefits package for team members and providers.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.
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