Patient Care Coordinator (Outpatient)
Adventist Health Portland, Portland, OR, United States
Job Description
Adventist Health Portland is a leading healthcare provider in a bustling cosmopolitan area surrounded by nature. In partnership with OHSU, we operate a 302‑bed hospital, 11 medical offices, home‑care services, comprehensive cancer care, and award‑winning services throughout East Portland and surrounding areas. Outdoor adventures such as skiing, hiking the Columbia River Gorge, and visiting the Oregon coast are readily available nearby.
Job Summary
Coordinates admitting and clerical duties to facilitate efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.
Job Requirements
Education and Work Experience:
High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree in business, healthcare, computer science, or equivalent combination of education/related experience: Preferred
Essential Functions
Greets, receives, and escorts patients/visitors and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies, and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects, and activities as needed.
Completes and forwards all required information, charts, records, and documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, and statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co‑payments and limits of services for all patients.
Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including data entry, obtaining patient's signature for needed documents and/or consent forms, filing, and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance, and other demographic information.
Informs patients of any preparations needed for examination, and reminds them at time of appointment confirmation. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs, and in‑services.
Keeps waiting rooms neat, clean, and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts, and meetings as needed.
Assists with research and provides administrative support to special projects.
Performs other job‑related duties as assigned.
Organizational Requirements
Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. By applying, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.
About Us
Adventist Health is a faith‑based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, medical staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.
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Adventist Health Portland is a leading healthcare provider in a bustling cosmopolitan area surrounded by nature. In partnership with OHSU, we operate a 302‑bed hospital, 11 medical offices, home‑care services, comprehensive cancer care, and award‑winning services throughout East Portland and surrounding areas. Outdoor adventures such as skiing, hiking the Columbia River Gorge, and visiting the Oregon coast are readily available nearby.
Job Summary
Coordinates admitting and clerical duties to facilitate efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.
Job Requirements
Education and Work Experience:
High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree in business, healthcare, computer science, or equivalent combination of education/related experience: Preferred
Essential Functions
Greets, receives, and escorts patients/visitors and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies, and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects, and activities as needed.
Completes and forwards all required information, charts, records, and documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, and statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co‑payments and limits of services for all patients.
Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including data entry, obtaining patient's signature for needed documents and/or consent forms, filing, and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance, and other demographic information.
Informs patients of any preparations needed for examination, and reminds them at time of appointment confirmation. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs, and in‑services.
Keeps waiting rooms neat, clean, and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts, and meetings as needed.
Assists with research and provides administrative support to special projects.
Performs other job‑related duties as assigned.
Organizational Requirements
Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. By applying, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.
About Us
Adventist Health is a faith‑based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, medical staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.
#J-18808-Ljbffr