International Patient Coordinator
UCSF Health, San Francisco, CA, United States
Overview
Employment Duration: 5 months. Reporting to the Director of International Services, the International Patient Coordinator coordinates and manages complex patient referrals for domestic and international patients. This role delivers personalized, concierge-level services to ensure access to UCSF Health clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy. The International Patient Coordinator works with patients, families, clinicians, and internal partners in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.
Responsibilities
Coordinate complex domestic and international patient referrals across UCSF Health clinical services
Review medical records and determine appropriate clinical services or physician referrals
Schedule consultations, second opinions, ancillary services, and inpatient admissions
Arrange transportation, lodging, and personalized escort services as needed
Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
Ensure accurate collection and transmission of medical records, imaging, and reports
Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
Maintain detailed referral documentation and track patient and program metrics
Build strong working relationships with clinicians, practice staff, and department leadership
Act as an ambassador for UCSF Health in all patient and stakeholder interactions
Support patient satisfaction initiatives, referral growth, and donor stewardship efforts
Qualifications
Required Qualifications
EPIC experience
Strong problem-solving skills with the ability to navigate complex patient and operational needs
Excellent interpersonal and communication skills with diverse patient populations and stakeholders
Demonstrated ability to manage sensitive and confidential information with discretion
Proven ability to work independently, multitask, and perform under pressure
Strong organizational and time-management skills
Proficiency with standard word processing and spreadsheet software
Highly motivated, dependable, and detail-oriented
Preferred Qualifications
Bachelor’s degree in a related field or equivalent experience/training
Experience working in healthcare, particularly in roles requiring significant judgment and discretion
Experience in an academic medical center
Knowledge of concierge or international patient services
Familiarity with healthcare compliance, patient rights, and regulatory requirements
Fluency in a second language (Mandarin strongly preferred)
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on factors including work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about benefits, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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Employment Duration: 5 months. Reporting to the Director of International Services, the International Patient Coordinator coordinates and manages complex patient referrals for domestic and international patients. This role delivers personalized, concierge-level services to ensure access to UCSF Health clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy. The International Patient Coordinator works with patients, families, clinicians, and internal partners in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.
Responsibilities
Coordinate complex domestic and international patient referrals across UCSF Health clinical services
Review medical records and determine appropriate clinical services or physician referrals
Schedule consultations, second opinions, ancillary services, and inpatient admissions
Arrange transportation, lodging, and personalized escort services as needed
Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
Ensure accurate collection and transmission of medical records, imaging, and reports
Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
Maintain detailed referral documentation and track patient and program metrics
Build strong working relationships with clinicians, practice staff, and department leadership
Act as an ambassador for UCSF Health in all patient and stakeholder interactions
Support patient satisfaction initiatives, referral growth, and donor stewardship efforts
Qualifications
Required Qualifications
EPIC experience
Strong problem-solving skills with the ability to navigate complex patient and operational needs
Excellent interpersonal and communication skills with diverse patient populations and stakeholders
Demonstrated ability to manage sensitive and confidential information with discretion
Proven ability to work independently, multitask, and perform under pressure
Strong organizational and time-management skills
Proficiency with standard word processing and spreadsheet software
Highly motivated, dependable, and detail-oriented
Preferred Qualifications
Bachelor’s degree in a related field or equivalent experience/training
Experience working in healthcare, particularly in roles requiring significant judgment and discretion
Experience in an academic medical center
Knowledge of concierge or international patient services
Familiarity with healthcare compliance, patient rights, and regulatory requirements
Fluency in a second language (Mandarin strongly preferred)
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on factors including work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about benefits, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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