Patient Access Associate Specialist
Ensemble Health Partners, Perrysburg, OH, United States
Overview
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Opportunity
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Shift Differential for Select Shifts
This position pays between $17.00 - $18.15 based on experience
Schedule
Part Time 8am-4:30pm 2 days/week (Monday and Friday, Saturday and Sunday)
Location
This onsite role at Mercy - Perrysburg Medical Center in Perrysburg, OH
Role
We are searching for the next Patient Access Specialist champion. This is an exciting role that is not a desk job, as you\'ll walk from room to room and push a 10-pound mobile computer station throughout the entire shift. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
Adheres to policies and provides excellent customer service with appropriate compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Utilizes quality auditing and reporting systems to ensure accounts are corrected, including audits and data to leadership.
Performs pre-registration of patient accounts prior to visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information including financial liabilities and payment plan options.
Explains general consent for treatment forms, obtains signatures, and distributes patient education documents.
Reviews eligibility responses in insurance verification system and selects applicable plan codes to support POS and billing processes.
Screening of medical necessity using ABN software to inform Medicare patients of possible non-payment and distribution of ABN as appropriate.
Requirements
Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.
Experience
1+ years of customer service experience
Openness to innovation including AI to explore better processes and improve patient and client experiences.
Minimum Education
High School Diploma/GED Required
Certifications
CRCR Required within 9 months of hire (Company Paid)
Equal Employment Opportunity
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Opportunity
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Shift Differential for Select Shifts
This position pays between $17.00 - $18.15 based on experience
Schedule
Part Time 8am-4:30pm 2 days/week (Monday and Friday, Saturday and Sunday)
Location
This onsite role at Mercy - Perrysburg Medical Center in Perrysburg, OH
Role
We are searching for the next Patient Access Specialist champion. This is an exciting role that is not a desk job, as you\'ll walk from room to room and push a 10-pound mobile computer station throughout the entire shift. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
Adheres to policies and provides excellent customer service with appropriate compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Utilizes quality auditing and reporting systems to ensure accounts are corrected, including audits and data to leadership.
Performs pre-registration of patient accounts prior to visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information including financial liabilities and payment plan options.
Explains general consent for treatment forms, obtains signatures, and distributes patient education documents.
Reviews eligibility responses in insurance verification system and selects applicable plan codes to support POS and billing processes.
Screening of medical necessity using ABN software to inform Medicare patients of possible non-payment and distribution of ABN as appropriate.
Requirements
Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.
Experience
1+ years of customer service experience
Openness to innovation including AI to explore better processes and improve patient and client experiences.
Minimum Education
High School Diploma/GED Required
Certifications
CRCR Required within 9 months of hire (Company Paid)
Equal Employment Opportunity
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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