Patient Coordinator
Bennett & Bloom Eye Centers, Florence, KY, United States
Job Title
Patient Coordinator
Company
Bennett & Bloom Eye Centers
Location
Florence, KY 41042
Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Employee Discounts
Competitive Base Pay
Hours
Full Time
Our offices are open Monday-Friday 7:30am-5:00pm.
You must have open availability to work any/all shifts within these hours.
You may need to work a little earlier and/or later as needed.
Requirements
High School Diploma or GED equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Essential Functions
Facilitate patient flow
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests
Summary
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties And Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients' time, as well as Doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
Qualifications
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Education and/or Experience
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
Licenses and Credentials
Minimum Required: None
Systems and Technology
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
Equal Opportunity
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
Patient Coordinator
Company
Bennett & Bloom Eye Centers
Location
Florence, KY 41042
Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Employee Discounts
Competitive Base Pay
Hours
Full Time
Our offices are open Monday-Friday 7:30am-5:00pm.
You must have open availability to work any/all shifts within these hours.
You may need to work a little earlier and/or later as needed.
Requirements
High School Diploma or GED equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Essential Functions
Facilitate patient flow
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests
Summary
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties And Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients' time, as well as Doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
Qualifications
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Education and/or Experience
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
Licenses and Credentials
Minimum Required: None
Systems and Technology
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
Equal Opportunity
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr