ESP - Information Technology
Osseo Area Schools, Osseo, MN, United States
Job summary
To inspire and prepare each and every scholar with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level one technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission. Osseo Area Schools is Minnesota's 5th largest school district. This position will be a part of the Instructional and Informational Technology Team (I2T2) which provides technical support to approximately 21,000 students and 3,000 staff members across 31 site locations. This includes the management of approximately 9,000 classroom/staff computers and 21,000 student mobile devices. With support from technical support specialists, repair technicians, network administrators and school staff, this position works to ensure a high level of customer satisfaction with technology services.
Responsibilities and Tasks
Provide first-level installation, diagnosis, repair, and maintenance on all computing devices and peripheral classroom hardware and equipment, including network connections
Provide first-level technical support using procedures and tools established by District-Level Technical Support
Document daily activities in the work order system and escalate to second level as needed
Provide training and instruction in the use of classroom, mobile, and instructional technologies
Provide inventory of hardware and software as requested
Perform other comparable duties of a like or similar nature as assigned
Minimum Qualifications
High School Diploma or equivalent
Highly motivated self-starter with a strong work ethic
Communicates effectively and confidently, both verbally and in writing
Proficiency to troubleshoot hardware, software and explain current technology to end-users
Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS
Ability to respond to help desk requests via telephone, help desk software, and email
Ability to travel to different sites during the workday
Knowledge, Skills, and Abilities
Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency
Demonstrate initiative and ability to work with minimal supervision
Ability to communicate effectively in both oral and written form
Excellent organizational skills in prioritizing and documenting needs
Ability to work under pressure
Flexibility, resilience, and tolerance for ambiguity
Ability to collaborate effectively
Preferred Qualifications
Experience working in a K-12 school setting
Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
Salary
View Classification 2 salary grid on page 4, section 1, and classification, page 5, section 2 on Educational Support Professional contract
Work schedule
6 hours/day; 5 days/week; school year
Job Type or FTE
Part-time, school year
Bargaining Unit
Educational Support Professionals
Additional information
This position may be assigned to the district office or to a site
Osseo Area Schools Offers
Meaningful and impactful work
Opportunities to grow professionally
A variety of benefits
Mentorship programs for teachers and educational support professionals
Summer opportunities and more
Equal Employment Opportunity
Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer. Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District\'s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.
Veteran\'s Preference:
If you are an eligible veteran, please submit a legible copy of your DD214 with your application.
Accommodation:
If you have a disability that requires an accommodation during the selection process, please email Human Resources at HR@district279.org or call 763-391-7007.
Background Check
Upon Conditional Offer: Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.
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To inspire and prepare each and every scholar with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level one technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission. Osseo Area Schools is Minnesota's 5th largest school district. This position will be a part of the Instructional and Informational Technology Team (I2T2) which provides technical support to approximately 21,000 students and 3,000 staff members across 31 site locations. This includes the management of approximately 9,000 classroom/staff computers and 21,000 student mobile devices. With support from technical support specialists, repair technicians, network administrators and school staff, this position works to ensure a high level of customer satisfaction with technology services.
Responsibilities and Tasks
Provide first-level installation, diagnosis, repair, and maintenance on all computing devices and peripheral classroom hardware and equipment, including network connections
Provide first-level technical support using procedures and tools established by District-Level Technical Support
Document daily activities in the work order system and escalate to second level as needed
Provide training and instruction in the use of classroom, mobile, and instructional technologies
Provide inventory of hardware and software as requested
Perform other comparable duties of a like or similar nature as assigned
Minimum Qualifications
High School Diploma or equivalent
Highly motivated self-starter with a strong work ethic
Communicates effectively and confidently, both verbally and in writing
Proficiency to troubleshoot hardware, software and explain current technology to end-users
Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS
Ability to respond to help desk requests via telephone, help desk software, and email
Ability to travel to different sites during the workday
Knowledge, Skills, and Abilities
Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency
Demonstrate initiative and ability to work with minimal supervision
Ability to communicate effectively in both oral and written form
Excellent organizational skills in prioritizing and documenting needs
Ability to work under pressure
Flexibility, resilience, and tolerance for ambiguity
Ability to collaborate effectively
Preferred Qualifications
Experience working in a K-12 school setting
Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
Salary
View Classification 2 salary grid on page 4, section 1, and classification, page 5, section 2 on Educational Support Professional contract
Work schedule
6 hours/day; 5 days/week; school year
Job Type or FTE
Part-time, school year
Bargaining Unit
Educational Support Professionals
Additional information
This position may be assigned to the district office or to a site
Osseo Area Schools Offers
Meaningful and impactful work
Opportunities to grow professionally
A variety of benefits
Mentorship programs for teachers and educational support professionals
Summer opportunities and more
Equal Employment Opportunity
Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer. Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District\'s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.
Veteran\'s Preference:
If you are an eligible veteran, please submit a legible copy of your DD214 with your application.
Accommodation:
If you have a disability that requires an accommodation during the selection process, please email Human Resources at HR@district279.org or call 763-391-7007.
Background Check
Upon Conditional Offer: Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.
#J-18808-Ljbffr