Front Desk Receptionist
Hands On Health Associates LLC, Brooklyn, NY, United States
Benefits:
Health insurance
Paid time off
Parental leave
Training & development
Position Summary
We are seeking a Front Desk Receptionist who is organized, reliable, and comfortable working in a fast‑paced behavioral health environment. This role blends patient‑facing reception duties with administrative and secretarial responsibilities that support clinical and operational workflows.
The ideal candidate is calm, professional, detail‑oriented, and able to maintain boundaries while providing excellent customer service.
Key Responsibilities
Front Desk & Patient Support
Greet patients warmly and check them in/out using the EHR
Answer multi‑line phones, route calls, and take accurate messages
Schedule, reschedule, and confirm appointments
Verify insurance and collect copays when applicable
Manage in-person and telehealth waiting rooms’ flow and communicate with clinicians about arrivals
Submit and track lab requests
Administrative & Secretarial Duties
Prepare, scan, and upload documents into the EHR
Maintain organized digital and paper filing systems
Track and update patient demographics and insurance information
Handle incoming/outgoing mail and faxes
Maintain front desk supplies and office inventory
Maintain accurate client documentation in compliance with regulatory guidelines
Record and distribute minutes for staff meetings and other organizational meetings as needed
Manage and maintain calendars for clinical compliance activities, deadlines and events
Maintain professional written and verbal correspondence on behalf of Clinical Directors with internal and external stakeholders.
Compliance & Confidentiality
Uphold HIPAA and 42 CFR Part 2 confidentiality standards
Follow clinic policies for PHI handling, documentation, and communication
Ensure secure and professional management of sensitive information
Qualifications
Required
1+ year experience in a medical, behavioral health, or high‑volume office setting
Familiarity with insurance verification
Experience with scheduling software or medical EHRs
Strong communication and customer service skills
Ability to remain calm and professional with distressed or dysregulated patients
Proficiency with computers and EHR systems
Excellent organization, attention to detail, and multitasking ability
Reliability, punctuality, and strong work ethic
Preferred
Experience in outpatient behavioral health
Bilingual (Spanish/Russian) is a plus
Health insurance
Paid time off
Parental leave
Training & development
Position Summary
We are seeking a Front Desk Receptionist who is organized, reliable, and comfortable working in a fast‑paced behavioral health environment. This role blends patient‑facing reception duties with administrative and secretarial responsibilities that support clinical and operational workflows.
The ideal candidate is calm, professional, detail‑oriented, and able to maintain boundaries while providing excellent customer service.
Key Responsibilities
Front Desk & Patient Support
Greet patients warmly and check them in/out using the EHR
Answer multi‑line phones, route calls, and take accurate messages
Schedule, reschedule, and confirm appointments
Verify insurance and collect copays when applicable
Manage in-person and telehealth waiting rooms’ flow and communicate with clinicians about arrivals
Submit and track lab requests
Administrative & Secretarial Duties
Prepare, scan, and upload documents into the EHR
Maintain organized digital and paper filing systems
Track and update patient demographics and insurance information
Handle incoming/outgoing mail and faxes
Maintain front desk supplies and office inventory
Maintain accurate client documentation in compliance with regulatory guidelines
Record and distribute minutes for staff meetings and other organizational meetings as needed
Manage and maintain calendars for clinical compliance activities, deadlines and events
Maintain professional written and verbal correspondence on behalf of Clinical Directors with internal and external stakeholders.
Compliance & Confidentiality
Uphold HIPAA and 42 CFR Part 2 confidentiality standards
Follow clinic policies for PHI handling, documentation, and communication
Ensure secure and professional management of sensitive information
Qualifications
Required
1+ year experience in a medical, behavioral health, or high‑volume office setting
Familiarity with insurance verification
Experience with scheduling software or medical EHRs
Strong communication and customer service skills
Ability to remain calm and professional with distressed or dysregulated patients
Proficiency with computers and EHR systems
Excellent organization, attention to detail, and multitasking ability
Reliability, punctuality, and strong work ethic
Preferred
Experience in outpatient behavioral health
Bilingual (Spanish/Russian) is a plus