Head Clerk - Revenue Waybilling
Norfolk Southern Corp., Atlanta, GA, United States
Union Membership Required with mandatory associated membership dues and establishment of clerical seniority.
Location: 650 West Peachtree St., Midtown Atlanta, GA.
Purpose
Responsible for producing necessary documents relating to the movement of rail shipments and the protection of associated revenues.
Initial Duties
Responsible for producing necessary documentation relating to the movement of rail shipments and the protection of associated revenues.
Must become familiar with procedures required to produce such documentation.
Troubleshoot customer billing request issues.
Professionally communicate with customers and internal departments to resolve billing requests.
Job Related Experience
Minimum Level: 2 years of customer service experience
Required: Experience with invoicing or billing
Education
Preferred Level: Bachelor's Degree (BBA)
Qualifications and Skills
MS Excel/Spreadsheets
MS Outlook
MS Word/Word Processing
Ability to type 40 Words Per Minute
Strong interpersonal and customer service skills
Additional Union Membership & Seniority Information
New hires will typically join the union within 60 calendar days of the first day of service. This is a shift position that could include nights, weekends, and/or holidays.
Employees typically become eligible for health benefits on the first day of the calendar month that follows employment. Spouse and dependents may be eligible for coverage. Dental and vision coverage after one year of service.
Candidates should expect on‑job training.
Collective bargaining rules and clerical seniority will govern the hours of service and working conditions/requirements.
Wage rates, benefits, and other duties are governed by the applicable TCU collective bargaining agreement, with the 100% step‑rate daily wage detailed below.
Union Step Rate Pay
Year 1: For your first 12 months of employment, you will be paid 85% of the full rate.
Year 2: After completing one year, your pay increases to 90% of the full rate.
Year 3: After two years, your pay increases to 95% of the full rate.
After 3 Years: Once you complete three years of employment, you will reach 100% of the full rate, which is currently a Wage Grade 13 $383.71 and subject to annual GWI’s on 7/1 consistent with the Agreement provisions.
Additional Qualifications and Job Responsibilities
Understanding and following enforcing safety rules and processes
Attention to detail and ability to work independently
Strong verbal and written communication skills
Ability to multi‑task and adjust priorities
Ordering material, using a forklift, and storing items in the appropriate location
Capable of lifting 50+ pounds and may require outdoor work
Must pass background screening and post‑offer medical examinations, including drug tests
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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Location: 650 West Peachtree St., Midtown Atlanta, GA.
Purpose
Responsible for producing necessary documents relating to the movement of rail shipments and the protection of associated revenues.
Initial Duties
Responsible for producing necessary documentation relating to the movement of rail shipments and the protection of associated revenues.
Must become familiar with procedures required to produce such documentation.
Troubleshoot customer billing request issues.
Professionally communicate with customers and internal departments to resolve billing requests.
Job Related Experience
Minimum Level: 2 years of customer service experience
Required: Experience with invoicing or billing
Education
Preferred Level: Bachelor's Degree (BBA)
Qualifications and Skills
MS Excel/Spreadsheets
MS Outlook
MS Word/Word Processing
Ability to type 40 Words Per Minute
Strong interpersonal and customer service skills
Additional Union Membership & Seniority Information
New hires will typically join the union within 60 calendar days of the first day of service. This is a shift position that could include nights, weekends, and/or holidays.
Employees typically become eligible for health benefits on the first day of the calendar month that follows employment. Spouse and dependents may be eligible for coverage. Dental and vision coverage after one year of service.
Candidates should expect on‑job training.
Collective bargaining rules and clerical seniority will govern the hours of service and working conditions/requirements.
Wage rates, benefits, and other duties are governed by the applicable TCU collective bargaining agreement, with the 100% step‑rate daily wage detailed below.
Union Step Rate Pay
Year 1: For your first 12 months of employment, you will be paid 85% of the full rate.
Year 2: After completing one year, your pay increases to 90% of the full rate.
Year 3: After two years, your pay increases to 95% of the full rate.
After 3 Years: Once you complete three years of employment, you will reach 100% of the full rate, which is currently a Wage Grade 13 $383.71 and subject to annual GWI’s on 7/1 consistent with the Agreement provisions.
Additional Qualifications and Job Responsibilities
Understanding and following enforcing safety rules and processes
Attention to detail and ability to work independently
Strong verbal and written communication skills
Ability to multi‑task and adjust priorities
Ordering material, using a forklift, and storing items in the appropriate location
Capable of lifting 50+ pounds and may require outdoor work
Must pass background screening and post‑offer medical examinations, including drug tests
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
#J-18808-Ljbffr