Clinical Manager - Jackson Center Outpatient Psychiatry Services - Days
Virginia Commonwealth University Health Systems, Richmond, VA, United States
Located in Jackson Ward and the Northside, VCU Ambulatory Psychiatry/Addictions Division Clinics provide care to patients with various psychiatry, psychotherapy, substance use, and psychological needs. Our team treats patients ranging from pediatrics to geriatrics with sub‑specialties to include mood, thought, and personality disorder/dysfunction, eating disorders, geriatrics, autism spectrum, and psychiatric oncology to name a few. Our clinical team comprised of RNs, CMAs, and MHPs consists of many skill sets and scopes of practice to enhance patient outcomes and experiences. If you enjoy working in an exciting environment, appreciate working with these populations and would like to enhance your knowledge and skill set, this is the place for you!
Essential Job Statements
Manages multiple clinics across a geographic region or a specific service line. Clinic may provide complex services (procedures) and/or see high volumes of patients. In collaboration with local clinic leadership develops and implements staffing plans and assures appropriate coverage. Interviews, selects, mentors, and evaluates RNs and potentially other staff. Administers corrective disciplinary action when necessary for all RN staff and for other staff as needed.
Evaluates the delivery of patient care services and implements improvements in collaboration with physicians, clinicians, and other members of the health care team. Ensures ongoing evaluation and continuous improvement of services.
In collaboration with other ambulatory leadership directs the acquisition and allocation of human, material, and financial resources to ensure utilization in an appropriate and cost‑effective manner.
May assist other managers and directors in the development and monitoring of the annual budget to ensure adequate control of financial resources.
Provides direct patient care as needed and assures that clinical skills are maintained as appropriate.
Identifies opportunities and develops and implements plans and services which enhance the VCUHS strategic plan. Participates in the strategic planning for ambulatory services in support of the VCUHS strategic initiatives.
Monitors customer service satisfaction for clinic and takes timely action to address identified issues in collaboration with the leadership teams.
Participates in interdepartmental and VCUHS committees to ensure consistent standards of practice and communication.
Ensures compliance with standards set forth by external licensing, accrediting, and regulatory agencies.
Promotes an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree)
Encourage, facilitate Evidence Based Practice Projects, and disseminate findings.
In collaboration with the clinic leadership coordinates to ensure educational requirements and clinical competencies are maintained for clinical staff.
May serve as an interim operational leader in the absence of local operational leadership.
Performs other related duties as assigned.
Management of facility, local vendor contracts, space management in conjunction with ambulatory operational managers.
Management of a building or multiple smaller locations to include facility management, local vendor contracts, space management, staffing plans, supply management, and budgetary responsibilities and clinical quality and outcomes in assigned areas.
Coordination with the MCVP medical school departments on addition of service lines or new providers at a given location.
Partnership with access strategy for given locations to promote access to care.
Management of all regulatory and compliance policies for a given location.
May include reconciliation of charges, denial management and other revenue cycle initiative participation.
Participation in engagement and efficiency initiatives within their assigned locations.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Bachelor of Science in Nursing from an accredited program required.
Preferred Education:
Master's degree preferred.
Licensure/Certification Required:
Current RN licensure in Virginia or eligible compact state.
Licensure/Certification Preferred:
Certification in specialty area.
Minimum Qualifications
Minimum of 5 years of clinical experience, at least two as an RN. Clinical experience can include CMA, LPN, athletic trainer or other clinical technical roles in health care. 2 years clinical supervisor or other clinical leadership experience.
Management experience in an Ambulatory Environment preferred.
Other Knowledge, Skills and Abilities Required
Cultural Responsiveness:
Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be required to use physical restraints.
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
Required to drive to off‑site locations, occasionally in adverse weather conditions.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids.
May be exposed to human blood and other potentially infectious materials.
May have periods of constant interruptions.
Prolonged periods of working alone.
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Lifting/Carrying (0‑50 lbs.), Push/Pull (0‑50 lbs.), Push/Pull (50‑100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending.
Work Position: Sitting, Walking, Standing.
Additional Physical Requirements/ Hazards
Manual dexterity (eye/hand coordination), Perform shift work, Maneuver weight of patients, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near.
Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to x‑ray/electromagnetic energy, Exposure to high pitched noises, Gaseous risk exposure.
Mental/Sensory – Emotional
Mental/Rational: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking.
Emotional: Fast‑paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change.
EEO Statement
EEO: Employer/Disabled/Protected, Veteran/41 CFR 60‑1.4.
#J-18808-Ljbffr
Essential Job Statements
Manages multiple clinics across a geographic region or a specific service line. Clinic may provide complex services (procedures) and/or see high volumes of patients. In collaboration with local clinic leadership develops and implements staffing plans and assures appropriate coverage. Interviews, selects, mentors, and evaluates RNs and potentially other staff. Administers corrective disciplinary action when necessary for all RN staff and for other staff as needed.
Evaluates the delivery of patient care services and implements improvements in collaboration with physicians, clinicians, and other members of the health care team. Ensures ongoing evaluation and continuous improvement of services.
In collaboration with other ambulatory leadership directs the acquisition and allocation of human, material, and financial resources to ensure utilization in an appropriate and cost‑effective manner.
May assist other managers and directors in the development and monitoring of the annual budget to ensure adequate control of financial resources.
Provides direct patient care as needed and assures that clinical skills are maintained as appropriate.
Identifies opportunities and develops and implements plans and services which enhance the VCUHS strategic plan. Participates in the strategic planning for ambulatory services in support of the VCUHS strategic initiatives.
Monitors customer service satisfaction for clinic and takes timely action to address identified issues in collaboration with the leadership teams.
Participates in interdepartmental and VCUHS committees to ensure consistent standards of practice and communication.
Ensures compliance with standards set forth by external licensing, accrediting, and regulatory agencies.
Promotes an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree)
Encourage, facilitate Evidence Based Practice Projects, and disseminate findings.
In collaboration with the clinic leadership coordinates to ensure educational requirements and clinical competencies are maintained for clinical staff.
May serve as an interim operational leader in the absence of local operational leadership.
Performs other related duties as assigned.
Management of facility, local vendor contracts, space management in conjunction with ambulatory operational managers.
Management of a building or multiple smaller locations to include facility management, local vendor contracts, space management, staffing plans, supply management, and budgetary responsibilities and clinical quality and outcomes in assigned areas.
Coordination with the MCVP medical school departments on addition of service lines or new providers at a given location.
Partnership with access strategy for given locations to promote access to care.
Management of all regulatory and compliance policies for a given location.
May include reconciliation of charges, denial management and other revenue cycle initiative participation.
Participation in engagement and efficiency initiatives within their assigned locations.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Bachelor of Science in Nursing from an accredited program required.
Preferred Education:
Master's degree preferred.
Licensure/Certification Required:
Current RN licensure in Virginia or eligible compact state.
Licensure/Certification Preferred:
Certification in specialty area.
Minimum Qualifications
Minimum of 5 years of clinical experience, at least two as an RN. Clinical experience can include CMA, LPN, athletic trainer or other clinical technical roles in health care. 2 years clinical supervisor or other clinical leadership experience.
Management experience in an Ambulatory Environment preferred.
Other Knowledge, Skills and Abilities Required
Cultural Responsiveness:
Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be required to use physical restraints.
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
Required to drive to off‑site locations, occasionally in adverse weather conditions.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids.
May be exposed to human blood and other potentially infectious materials.
May have periods of constant interruptions.
Prolonged periods of working alone.
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Lifting/Carrying (0‑50 lbs.), Push/Pull (0‑50 lbs.), Push/Pull (50‑100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending.
Work Position: Sitting, Walking, Standing.
Additional Physical Requirements/ Hazards
Manual dexterity (eye/hand coordination), Perform shift work, Maneuver weight of patients, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near.
Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to x‑ray/electromagnetic energy, Exposure to high pitched noises, Gaseous risk exposure.
Mental/Sensory – Emotional
Mental/Rational: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking.
Emotional: Fast‑paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change.
EEO Statement
EEO: Employer/Disabled/Protected, Veteran/41 CFR 60‑1.4.
#J-18808-Ljbffr