Patient Access Supervisor
WVU Medicine, Morgantown, WV, United States
Supervises and coordinates activities and employees related to all patient access processing within the healthcare system, including registration, scheduling, and insurance verification, ensuring the financial viability of the clinical and business enterprise.
Minimum Qualifications
High school graduate or equivalent.
Education, Certification, and/or Licensure
Associate degree, BA, or BS.
HFMA Certified Revenue Cycle Representative (CRCR) Certification.
Experience
Two (2) years of patient financial services, patient access, or registration experience in a healthcare setting.
Supervisory experience.
Core Duties and Responsibilities
Supervises and coordinates activities related to registration & scheduling.
Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
Monitors daily operations to ensure adherence to documented administrative and departmental policies and procedures and assists in development and upkeep of departmental policies.
Coordinates registration and scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
Interviews and screens potential employees using Targeted Selection and makes recommendations to the Manager or Director to aid in filling vacant positions.
Ensures training of new employees is completed and identifies ongoing continuing education needs of existing employees.
Handles patient/family or staff complaints, investigates and makes recommendations on appropriate resolutions.
Monitors performance of staff daily to ensure efficient high-quality service.
Completes performance evaluations for new employees and annual evaluations.
Participates with the Manager in evaluation of employees who fall below expectations.
Administers corrective action as directed.
Coordinates staffing schedule, including leave time, to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff roles as needed.
Keeps staff informed of processes, policies and other changes through presentations at regular staff meetings, face‑to‑face communications and e‑mail correspondence.
Refers patients to financial counselors or specialists as needed.
Communicates problems hindering workflow to the Manager or Director in a timely manner.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
Supports annual budget preparation by compiling data on departmental expenses.
Maintains registration accuracy threshold of 95% as identified in audit processing.
Might compile cash deposits and reconcile cash drawers.
Physical Requirements
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.
Must be able to sit for extended periods of time.
Must have reading and comprehension ability and must be able to read and write legibly in English.
Visual acuity must be within normal range.
Must be able to communicate effectively.
Must be able to exert more than 50 pounds of force occasionally to move patients or objects.
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
Working Environment
Office type environment.
Patient care environment.
Skills and Abilities
Excellent oral and written communication skills.
Working knowledge of computers.
Basic knowledge of medical terminology, third‑party payors, managed care requirements, business math, time‑of‑service collection, and coding of ICD-9 and CPT preferred.
Must demonstrate the ability to use tact and diplomacy in dealing with others.
Excellent customer service and telephone etiquette.
Additional Job Information
Scheduled Weekly Hours: 40
Exempt/Non‑Exempt: United States of America (Exempt)
Shift: United States of America (Exempt)
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
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Minimum Qualifications
High school graduate or equivalent.
Education, Certification, and/or Licensure
Associate degree, BA, or BS.
HFMA Certified Revenue Cycle Representative (CRCR) Certification.
Experience
Two (2) years of patient financial services, patient access, or registration experience in a healthcare setting.
Supervisory experience.
Core Duties and Responsibilities
Supervises and coordinates activities related to registration & scheduling.
Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
Monitors daily operations to ensure adherence to documented administrative and departmental policies and procedures and assists in development and upkeep of departmental policies.
Coordinates registration and scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
Interviews and screens potential employees using Targeted Selection and makes recommendations to the Manager or Director to aid in filling vacant positions.
Ensures training of new employees is completed and identifies ongoing continuing education needs of existing employees.
Handles patient/family or staff complaints, investigates and makes recommendations on appropriate resolutions.
Monitors performance of staff daily to ensure efficient high-quality service.
Completes performance evaluations for new employees and annual evaluations.
Participates with the Manager in evaluation of employees who fall below expectations.
Administers corrective action as directed.
Coordinates staffing schedule, including leave time, to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff roles as needed.
Keeps staff informed of processes, policies and other changes through presentations at regular staff meetings, face‑to‑face communications and e‑mail correspondence.
Refers patients to financial counselors or specialists as needed.
Communicates problems hindering workflow to the Manager or Director in a timely manner.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
Supports annual budget preparation by compiling data on departmental expenses.
Maintains registration accuracy threshold of 95% as identified in audit processing.
Might compile cash deposits and reconcile cash drawers.
Physical Requirements
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.
Must be able to sit for extended periods of time.
Must have reading and comprehension ability and must be able to read and write legibly in English.
Visual acuity must be within normal range.
Must be able to communicate effectively.
Must be able to exert more than 50 pounds of force occasionally to move patients or objects.
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
Working Environment
Office type environment.
Patient care environment.
Skills and Abilities
Excellent oral and written communication skills.
Working knowledge of computers.
Basic knowledge of medical terminology, third‑party payors, managed care requirements, business math, time‑of‑service collection, and coding of ICD-9 and CPT preferred.
Must demonstrate the ability to use tact and diplomacy in dealing with others.
Excellent customer service and telephone etiquette.
Additional Job Information
Scheduled Weekly Hours: 40
Exempt/Non‑Exempt: United States of America (Exempt)
Shift: United States of America (Exempt)
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
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