Urgent Care Clinic Manager
American Family Care, New Britain, CT, United States
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
About the Role
As an
Urgent Care Clinic Manager , you’ll be the heartbeat of the clinic – overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast‑paced environment of urgent care with the long‑term leadership impact of healthcare administration.
You’ll supervise Medical Assistants, Receptionists, and X‑Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management – you’ll have full ownership of your center’s performance.
Key Responsibilities
Lead and mentor non‑provider staff, cultivating a culture of service, accountability, and operational excellence.
Manage day‑to‑day clinic operations – ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Jump in as needed to support on the floor, especially during peak hours.
What We’re Looking For
3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership background – able to coach, inspire, and retain high‑performing teams.
Clinical experience or Medical Assistant certification a plus.
Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
Solid understanding of healthcare administration, compliance, and budget management.
Excellent communicator with strong emotional intelligence and decision‑making skills.
Why Join AFC?
A mission‑driven culture centered around patient care and access.
Nationally recognized brand with growth opportunities across markets.
High‑impact role with autonomy and daily variety.
Ongoing training and leadership development.
Competitive compensation and benefits.
Work Environment
Fast‑paced urgent care with frequent role‑switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.
Equal Employment Opportunity Statement
American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AFC is committed to pay equity and transparency.
Compensation
Job Pay Range: $75,000 – $80,000 per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full‑time/PRN/part‑time status).
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401(k)
Dental insurance
Health insurance
Paid time off
About the Role
As an
Urgent Care Clinic Manager , you’ll be the heartbeat of the clinic – overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast‑paced environment of urgent care with the long‑term leadership impact of healthcare administration.
You’ll supervise Medical Assistants, Receptionists, and X‑Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management – you’ll have full ownership of your center’s performance.
Key Responsibilities
Lead and mentor non‑provider staff, cultivating a culture of service, accountability, and operational excellence.
Manage day‑to‑day clinic operations – ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Jump in as needed to support on the floor, especially during peak hours.
What We’re Looking For
3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership background – able to coach, inspire, and retain high‑performing teams.
Clinical experience or Medical Assistant certification a plus.
Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
Solid understanding of healthcare administration, compliance, and budget management.
Excellent communicator with strong emotional intelligence and decision‑making skills.
Why Join AFC?
A mission‑driven culture centered around patient care and access.
Nationally recognized brand with growth opportunities across markets.
High‑impact role with autonomy and daily variety.
Ongoing training and leadership development.
Competitive compensation and benefits.
Work Environment
Fast‑paced urgent care with frequent role‑switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.
Equal Employment Opportunity Statement
American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AFC is committed to pay equity and transparency.
Compensation
Job Pay Range: $75,000 – $80,000 per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full‑time/PRN/part‑time status).
#J-18808-Ljbffr