Service Technician
Aramark Corporation, Boston, MA, United States
Job Description
The Service Technician - SBE is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.
Compensation Data
Hourly rate: $25.00 to $25.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
Makes repairs or adjustments to equipment to return the equipment in working order.
Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
Repairs and refurbishes equipment; maintain spare parts levels.
Accurately collects work completed in company provided mobile device.
Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
Performs scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
Completes weekly Driver Report and follows guidelines in the Fleet Manual.
Follows all safety standards and policies set by manufacturers and company.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
High School Diploma or GED required.
Solid understanding in repairing small electrical appliances.
Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
The ability to read and write in English is required.
Effective communication and customer service skills.
Acceptable driving record and a qualified driver’s license.
Physical demands may include lifting, bending, pushing, pulling and/or extended walking & standing. Uniforms and/or usage of Personal Protective Equipment (PPE) may be required.
Equal Employment Opportunity
Aramark believes that every employee should enjoy equal employment opportunity and is free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
#J-18808-Ljbffr
The Service Technician - SBE is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.
Compensation Data
Hourly rate: $25.00 to $25.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
Makes repairs or adjustments to equipment to return the equipment in working order.
Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
Repairs and refurbishes equipment; maintain spare parts levels.
Accurately collects work completed in company provided mobile device.
Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
Performs scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
Completes weekly Driver Report and follows guidelines in the Fleet Manual.
Follows all safety standards and policies set by manufacturers and company.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
High School Diploma or GED required.
Solid understanding in repairing small electrical appliances.
Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
The ability to read and write in English is required.
Effective communication and customer service skills.
Acceptable driving record and a qualified driver’s license.
Physical demands may include lifting, bending, pushing, pulling and/or extended walking & standing. Uniforms and/or usage of Personal Protective Equipment (PPE) may be required.
Equal Employment Opportunity
Aramark believes that every employee should enjoy equal employment opportunity and is free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
#J-18808-Ljbffr