Buyer Care Specialist
VetJobs, Westchester, IL, United States
Description
Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist plays such a meaningful role in the operation of our service centers.
Job Description
Buyer Care Specialist embodies our "team player" values, providing an outstanding experience for internal and external customers through various communication channels, helping IAA focus on business and branch growth. The role interacts directly with potential, new, and existing Buyers, delivering a quality experience throughout the Buyer's journey to increase satisfaction and account retention. Responsibilities include serving Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolving Buyer issues in a contact center environment. The Specialist follows up on Buyer cases using the Buyer Relationship Management System to ensure inquiries and requests are handled completely and timely. Support teams must be available during operational hours: Monday‑Friday (6am‑7:30pm CST) and Saturday (8am‑5pm CST).
Qualifications
Minimum 3 years of Customer Service Experience
Proficient in Outlook, Word, and Excel
Experience in automotive, insurance, and/or rental car industry is a plus
Bi‑lingual English/Spanish skills are a plus
Responsibilities
Provide customer support for all customers, external and internal
Register prospective buyers, verify documents meet IAA requirements and applicable state laws
Set up online access for buyers to participate in online bidding
Review accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
Answer customer inquiries via phone, online chat, or e‑mail, and offer resolutions with an objective of "one contact resolution"
Act as liaison between customers and branches
Translate for branches, dispatch centers, and sister companies when called upon to provide language support
Understand IAA procedures and state licensing laws pertaining to buyer registration
Develop thorough knowledge of ASAP to review buyer accounts and stock files and communicate requirements to internal and external customers
Develop working knowledge of the IAA Website and its bidding tools to aid customers in navigating the website, educating them on bidding applications, and maintaining online accounts
Possess thorough knowledge of branch operations to effectively communicate with customers
Minimum Education Required
High School/GED
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
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Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist plays such a meaningful role in the operation of our service centers.
Job Description
Buyer Care Specialist embodies our "team player" values, providing an outstanding experience for internal and external customers through various communication channels, helping IAA focus on business and branch growth. The role interacts directly with potential, new, and existing Buyers, delivering a quality experience throughout the Buyer's journey to increase satisfaction and account retention. Responsibilities include serving Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolving Buyer issues in a contact center environment. The Specialist follows up on Buyer cases using the Buyer Relationship Management System to ensure inquiries and requests are handled completely and timely. Support teams must be available during operational hours: Monday‑Friday (6am‑7:30pm CST) and Saturday (8am‑5pm CST).
Qualifications
Minimum 3 years of Customer Service Experience
Proficient in Outlook, Word, and Excel
Experience in automotive, insurance, and/or rental car industry is a plus
Bi‑lingual English/Spanish skills are a plus
Responsibilities
Provide customer support for all customers, external and internal
Register prospective buyers, verify documents meet IAA requirements and applicable state laws
Set up online access for buyers to participate in online bidding
Review accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
Answer customer inquiries via phone, online chat, or e‑mail, and offer resolutions with an objective of "one contact resolution"
Act as liaison between customers and branches
Translate for branches, dispatch centers, and sister companies when called upon to provide language support
Understand IAA procedures and state licensing laws pertaining to buyer registration
Develop thorough knowledge of ASAP to review buyer accounts and stock files and communicate requirements to internal and external customers
Develop working knowledge of the IAA Website and its bidding tools to aid customers in navigating the website, educating them on bidding applications, and maintaining online accounts
Possess thorough knowledge of branch operations to effectively communicate with customers
Minimum Education Required
High School/GED
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
#J-18808-Ljbffr