Quality Improvement Specialist
Claratel Behavioral Health, Decatur, GA, United States
About Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of over 400 direct-care and support staff.
Quality Improvement Specialist
The Quality Improvement Specialist is an essential member of the Quality Improvement team, overseeing and operationalizing the agency-wide Quality Improvement (QI) Plan at DeKalb CSB dba Claratel Behavioral Health. Consistent with the agency’s commitment to improving client care through ongoing and systematic review of clinical services and business practices, the QI Specialist ensures that quality improvement efforts are person-centered, data-driven, systems-focused, and results-oriented.
The QI Specialist ensures implementation of Continuous Quality Improvement (CQI) processes, promotes engagement across all levels of the organization, and facilitates integration of quality assurance measures and performance indicators into daily operations. This position ensures alignment with regulatory and accreditation requirements, including those established by the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD), CARF International, NADD, and other governing authorities.
Duties And Responsibilities
Drive continuous quality improvement (CQI) by coaching staff and stakeholders on effective QI methods, tools, and best practices to enhance service delivery and program outcomes.
Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams.
Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent.
Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys.
Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends.
Identify and address areas for improvement by initiating internal quality improvement plans, leading cross-functional workgroups, and facilitating problem-solving sessions.
Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations.
Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring.
Shape organizational policy by partnering with committees to develop, refine, and update policies and procedures.
Engage in ongoing professional development and maintain role-specific certifications.
Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact.
Performance Metrics
90% or greater (or exemplary fidelity) on quality reviews for assigned programs.
80% or greater on annual state-required key performance metrics.
Minimum Qualifications
Bachelor’s Degree in Business Administration, Non-Profit Management, Public Administration, Psychology, or related field.
Three to Five years in a similar role in a human services or behavioral health organization.
Preferred Qualifications
Master’s Degree in Business Administration, Non-Profit Management, Public Administration, Counseling, Psychology, or related field.
Five or more years in a similar role in a human services or behavioral health organization.
Knowledge of the community behavioral health system, service guidelines, and regulations.
Essential Skills
Analytical Skills – effectiveness in analyzing data and identifying trends and patterns.
Communication Skills – strong written and verbal communication to convey complex data to various audiences.
Collaboration and Teamwork – strong interpersonal and teamwork skills working with cross-functional teams.
Project Management Skills – ability to manage multiple competing objectives and projects simultaneously.
Data Analysis Proficiency – experience with data analysis software and proficiency in Microsoft Office Suite (especially Excel).
Working Conditions
The job is routinely 8:15 a.m. to 5:00 p.m. in an office setting; some non-traditional hours may be required occasionally to support the agency’s goals. Travel to various sites for quality reviews, training, and technical assistance may be required. This position may be eligible for consideration for a hybrid work arrangement under the telework policy.
Needed Attributes
Proficient with using technology.
Detail oriented.
Strong communicator (written and verbal).
Mission driven.
Critical thinker and result-oriented.
Team player.
Flexible and adaptable.
Requirements and Background Checks
Pre-employment drug screening may be required. Selected applicants will be subject to an FBI Criminal History Record Check, and applicants have the right to challenge the contents of their Criminal History Record Information if they choose. This employer participates in E-Verify.
Equal Employment Opportunity Statement
Claratel Behavioral Health is an equal-opportunity employer under the VEVRRA and ADA. Candidates who may require an accommodation under the Americans with Disabilities Act or a similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org. Claratel Behavioral Health participates in E-Verify (Company ID: 226305). Claratel Behavioral Health is an Equal Opportunity Employer.
For more information visit www.dekcsb.org/careers
#J-18808-Ljbffr
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of over 400 direct-care and support staff.
Quality Improvement Specialist
The Quality Improvement Specialist is an essential member of the Quality Improvement team, overseeing and operationalizing the agency-wide Quality Improvement (QI) Plan at DeKalb CSB dba Claratel Behavioral Health. Consistent with the agency’s commitment to improving client care through ongoing and systematic review of clinical services and business practices, the QI Specialist ensures that quality improvement efforts are person-centered, data-driven, systems-focused, and results-oriented.
The QI Specialist ensures implementation of Continuous Quality Improvement (CQI) processes, promotes engagement across all levels of the organization, and facilitates integration of quality assurance measures and performance indicators into daily operations. This position ensures alignment with regulatory and accreditation requirements, including those established by the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD), CARF International, NADD, and other governing authorities.
Duties And Responsibilities
Drive continuous quality improvement (CQI) by coaching staff and stakeholders on effective QI methods, tools, and best practices to enhance service delivery and program outcomes.
Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams.
Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent.
Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys.
Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends.
Identify and address areas for improvement by initiating internal quality improvement plans, leading cross-functional workgroups, and facilitating problem-solving sessions.
Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations.
Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring.
Shape organizational policy by partnering with committees to develop, refine, and update policies and procedures.
Engage in ongoing professional development and maintain role-specific certifications.
Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact.
Performance Metrics
90% or greater (or exemplary fidelity) on quality reviews for assigned programs.
80% or greater on annual state-required key performance metrics.
Minimum Qualifications
Bachelor’s Degree in Business Administration, Non-Profit Management, Public Administration, Psychology, or related field.
Three to Five years in a similar role in a human services or behavioral health organization.
Preferred Qualifications
Master’s Degree in Business Administration, Non-Profit Management, Public Administration, Counseling, Psychology, or related field.
Five or more years in a similar role in a human services or behavioral health organization.
Knowledge of the community behavioral health system, service guidelines, and regulations.
Essential Skills
Analytical Skills – effectiveness in analyzing data and identifying trends and patterns.
Communication Skills – strong written and verbal communication to convey complex data to various audiences.
Collaboration and Teamwork – strong interpersonal and teamwork skills working with cross-functional teams.
Project Management Skills – ability to manage multiple competing objectives and projects simultaneously.
Data Analysis Proficiency – experience with data analysis software and proficiency in Microsoft Office Suite (especially Excel).
Working Conditions
The job is routinely 8:15 a.m. to 5:00 p.m. in an office setting; some non-traditional hours may be required occasionally to support the agency’s goals. Travel to various sites for quality reviews, training, and technical assistance may be required. This position may be eligible for consideration for a hybrid work arrangement under the telework policy.
Needed Attributes
Proficient with using technology.
Detail oriented.
Strong communicator (written and verbal).
Mission driven.
Critical thinker and result-oriented.
Team player.
Flexible and adaptable.
Requirements and Background Checks
Pre-employment drug screening may be required. Selected applicants will be subject to an FBI Criminal History Record Check, and applicants have the right to challenge the contents of their Criminal History Record Information if they choose. This employer participates in E-Verify.
Equal Employment Opportunity Statement
Claratel Behavioral Health is an equal-opportunity employer under the VEVRRA and ADA. Candidates who may require an accommodation under the Americans with Disabilities Act or a similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org. Claratel Behavioral Health participates in E-Verify (Company ID: 226305). Claratel Behavioral Health is an Equal Opportunity Employer.
For more information visit www.dekcsb.org/careers
#J-18808-Ljbffr