Quality Control Manager
JLL, Egg Harbor Township, NJ, United States
What this job involves
As a Quality Control Manager, you'll lead JLL's quality assurance program, ensuring all services meet rigorous standards through systematic inspections, performance analysis, and continuous improvement initiatives. You'll coordinate quality control inspections, manage FAA Quality Assurance Evaluator (QAE) interactions, and oversee comprehensive documentation in the Facilities Management System (FMMS). This role combines analytical expertise with regulatory knowledge as you review performance metrics, identify trends, implement corrective actions, and ensure compliance with Acceptable Quality Levels (AQLs) and DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA). You'll drive a culture of quality excellence by ensuring all staff complete required training and services are executed to exacting standards with complete documentation.
What your day-to-day will look like
Coordinate all quality control inspections across facilities, performing quality control analysis and providing continuous improvement recommendations to management based on findings and trends
Manage interactions with FAA Quality Assurance Evaluators (QAEs), coordinating inspections and ensuring all services are documented in detail including craftsperson notes, labor hours, materials, and inspection results
Review performance metrics, monthly reports, and nonconformance records to identify trends and implement process improvements for recurring quality issues
Identify service deficiencies and promptly address them through corrective action procedures, ensuring all work is completed according to established Acceptable Quality Levels (AQLs)
Ensure comprehensive documentation and reporting via FMMS, maintaining accurate records of all quality inspections, findings, corrective actions, and service completion details
Develop and deliver site-specific quality training programs for all staff, ensuring understanding of standards for completing service calls and documenting required work details
Monitor compliance with DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA), ensuring adherence to wage determinations and labor requirements
Required Qualifications
Minimum 5 years of direct experience in Quality Control Management (QCM) with demonstrated progression of responsibilities
Extensive knowledge of Department of Labor (DOL) regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA) requirements
Strong analytical skills with proven ability to review performance data, identify trends, and implement effective process improvements
Experience developing and implementing corrective action procedures and quality management systems
Proficiency with facilities management systems or CMMS platforms for documentation, reporting, and quality tracking
Preferred Qualifications
Professional quality certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or Six Sigma Green/Black Belt
Experience working with FAA Quality Assurance Evaluators or similar government oversight agencies
Background in government contracting or federally regulated facilities management operations
Familiarity with ISO 9001 quality management standards and audit processes
Experience with FMMS (Facilities Management and Maintenance System) or similar enterprise facilities platforms
Proven track record developing training programs and building quality culture within operations teams
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As a Quality Control Manager, you'll lead JLL's quality assurance program, ensuring all services meet rigorous standards through systematic inspections, performance analysis, and continuous improvement initiatives. You'll coordinate quality control inspections, manage FAA Quality Assurance Evaluator (QAE) interactions, and oversee comprehensive documentation in the Facilities Management System (FMMS). This role combines analytical expertise with regulatory knowledge as you review performance metrics, identify trends, implement corrective actions, and ensure compliance with Acceptable Quality Levels (AQLs) and DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA). You'll drive a culture of quality excellence by ensuring all staff complete required training and services are executed to exacting standards with complete documentation.
What your day-to-day will look like
Coordinate all quality control inspections across facilities, performing quality control analysis and providing continuous improvement recommendations to management based on findings and trends
Manage interactions with FAA Quality Assurance Evaluators (QAEs), coordinating inspections and ensuring all services are documented in detail including craftsperson notes, labor hours, materials, and inspection results
Review performance metrics, monthly reports, and nonconformance records to identify trends and implement process improvements for recurring quality issues
Identify service deficiencies and promptly address them through corrective action procedures, ensuring all work is completed according to established Acceptable Quality Levels (AQLs)
Ensure comprehensive documentation and reporting via FMMS, maintaining accurate records of all quality inspections, findings, corrective actions, and service completion details
Develop and deliver site-specific quality training programs for all staff, ensuring understanding of standards for completing service calls and documenting required work details
Monitor compliance with DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA), ensuring adherence to wage determinations and labor requirements
Required Qualifications
Minimum 5 years of direct experience in Quality Control Management (QCM) with demonstrated progression of responsibilities
Extensive knowledge of Department of Labor (DOL) regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA) requirements
Strong analytical skills with proven ability to review performance data, identify trends, and implement effective process improvements
Experience developing and implementing corrective action procedures and quality management systems
Proficiency with facilities management systems or CMMS platforms for documentation, reporting, and quality tracking
Preferred Qualifications
Professional quality certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or Six Sigma Green/Black Belt
Experience working with FAA Quality Assurance Evaluators or similar government oversight agencies
Background in government contracting or federally regulated facilities management operations
Familiarity with ISO 9001 quality management standards and audit processes
Experience with FMMS (Facilities Management and Maintenance System) or similar enterprise facilities platforms
Proven track record developing training programs and building quality culture within operations teams
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