RN - Nurse Advice Call Center
Cambridge Health Alliance, Malden, MA, United States
Overview
Location: Commerce Place.
Category: Registered Nurse. Department: Nurse Advice. Job Type: Part Time. Union Name: MNA Everett. Length Of Shift(s) In Hours: 10. Shift Start + End Times: Various. Hours/Week: 20. Weekend Requirements: Possible. Holiday Requirements: Possible. On Call Requirements: Possible.
Cambridge Health Alliance (CHA) is a leader in Primary Care, serving a diverse population across the Boston metro-north region. CHA operates 13 primary care centers, 3 teen health centers, telehealth services, and in-home programs. CHA is a teaching hospital with residency programs in internal medicine and family medicine.
Job Summary
Under the supervision of the Nurse Manager, the Remote Nurse Advice RN handles telephonic and electronic patient portal messages to triage symptom-based concerns. The nurse assesses patient needs and clinical symptoms, follows evidence-based protocols embedded in the EMR, and provides appropriate clinical advice. The nurse schedules appointments with primary providers, specialists, and community resources as needed, and provides education and counseling to patients of all ages, including prenatal patients. Documentation is completed in Epic EMR as appropriate. This position is primarily remote with a period of on-site training required.
Responsibilities
Handle telephonic and electronic patient portal messages to triage symptom-based concerns.
Assess patient needs and clinical symptoms and apply evidence-based protocols in the EMR.
Provide appropriate clinical advice and education to patients.
Schedule appointments with primary providers, specialists, and community resources as needed.
Educate and counsel patients on a variety of health topics; document in Epic EMR.
Qualifications
Education/Training: Graduate of an accredited school of nursing. BSN preferred.
Licensure: Current or conditional MA RN Licensure required.
Work Experience: Minimum 2 years of current primary care telephone triage experience; family medicine experience preferred.
Linguistic Capabilities: Ability to speak a second language preferred.
Additional Information
Please note that the final offer may vary within the listed pay range based on experience, skills, qualifications, and internal equity considerations.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) prohibits discrimination based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. CHA is committed to equal employment opportunity and maintaining a workplace free of discrimination. CHA will not tolerate unlawful discrimination in recruitment, hiring, termination, promotion, salary treatment, or any other condition of employment. CHA also prohibits discriminatory slurs or conduct that creates an offensive or hostile work environment.
Healthcare is changing rapidly. CHA has a strategic plan that emphasizes equity and excellence for everyone, every time. The plan highlights competitive salaries, benefits, and professional development opportunities. CHA seeks smart, committed, and compassionate people dedicated to delivering care to the community.
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Location: Commerce Place.
Category: Registered Nurse. Department: Nurse Advice. Job Type: Part Time. Union Name: MNA Everett. Length Of Shift(s) In Hours: 10. Shift Start + End Times: Various. Hours/Week: 20. Weekend Requirements: Possible. Holiday Requirements: Possible. On Call Requirements: Possible.
Cambridge Health Alliance (CHA) is a leader in Primary Care, serving a diverse population across the Boston metro-north region. CHA operates 13 primary care centers, 3 teen health centers, telehealth services, and in-home programs. CHA is a teaching hospital with residency programs in internal medicine and family medicine.
Job Summary
Under the supervision of the Nurse Manager, the Remote Nurse Advice RN handles telephonic and electronic patient portal messages to triage symptom-based concerns. The nurse assesses patient needs and clinical symptoms, follows evidence-based protocols embedded in the EMR, and provides appropriate clinical advice. The nurse schedules appointments with primary providers, specialists, and community resources as needed, and provides education and counseling to patients of all ages, including prenatal patients. Documentation is completed in Epic EMR as appropriate. This position is primarily remote with a period of on-site training required.
Responsibilities
Handle telephonic and electronic patient portal messages to triage symptom-based concerns.
Assess patient needs and clinical symptoms and apply evidence-based protocols in the EMR.
Provide appropriate clinical advice and education to patients.
Schedule appointments with primary providers, specialists, and community resources as needed.
Educate and counsel patients on a variety of health topics; document in Epic EMR.
Qualifications
Education/Training: Graduate of an accredited school of nursing. BSN preferred.
Licensure: Current or conditional MA RN Licensure required.
Work Experience: Minimum 2 years of current primary care telephone triage experience; family medicine experience preferred.
Linguistic Capabilities: Ability to speak a second language preferred.
Additional Information
Please note that the final offer may vary within the listed pay range based on experience, skills, qualifications, and internal equity considerations.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) prohibits discrimination based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. CHA is committed to equal employment opportunity and maintaining a workplace free of discrimination. CHA will not tolerate unlawful discrimination in recruitment, hiring, termination, promotion, salary treatment, or any other condition of employment. CHA also prohibits discriminatory slurs or conduct that creates an offensive or hostile work environment.
Healthcare is changing rapidly. CHA has a strategic plan that emphasizes equity and excellence for everyone, every time. The plan highlights competitive salaries, benefits, and professional development opportunities. CHA seeks smart, committed, and compassionate people dedicated to delivering care to the community.
#J-18808-Ljbffr