Customer Experience Manager
HireNow Staffing, Austin, TX, United States
Customer Experience Manager
Onsite | Austin, TX
Direct Hire / Permanent Placement
HireNow Staffing is actively recruiting a
seasoned, highly skilled Customer Experience Manager
on behalf of a valued client partner in the
AI-driven fintech startup sector . HireNow Staffing is acting as a
direct placement partner
for this Customer Experience Manager opportunity.
We are seeking a high-agency operator to build and own the post-sale customer function from the ground up. This foundational hire will partner closely with CFOs, controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term customer success.
HireNow Disqualifier:
Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, strong progression, and measurable ownership impact.
Key Responsibilities
Own a portfolio of customers end-to-end from onboarding through renewal, retention, and expansion
Build trusted relationships with CFOs, controllers, finance leaders, and day-to-day platform users
Define and track customer health metrics including adoption, engagement, ROI realization, and financial outcomes
Lead renewals and identify expansion opportunities through data insights and relationship management
Build executive-ready presentations that translate product usage metrics into business outcomes
Serve as the voice of the customer by translating feedback into actionable product recommendations
Create scalable playbooks, templates, onboarding systems, and operating processes as the company grows
Partner cross-functionally with Sales, Product, Engineering, and Leadership teams
Drive customer outcomes tied to AR workflows, operational efficiency, and cash flow improvement
Required Qualifications (Highly Important)
1–4 years of experience
in Management Consulting, Investment Banking, Big 4 Advisory, Accenture, or similar high-performance environments
Strong financial fluency including understanding of
DSO, AP/AR workflows, cash flow, collections, and month-end close
Proven experience presenting data-driven insights to CFOs, controllers, or senior finance stakeholders
Ability to build ROI narratives and business cases using customer usage metrics and financial outcomes
Strong communication skills with ability to adapt messaging to executive and operational audiences
High ownership mindset with proactive execution style
Comfortable operating in fast-paced, early-stage startup environments
Active user of AI tools such as Claude, ChatGPT, Lovable, or similar platforms with established workflows
Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Preferred Qualifications (Strongly Valued)
Prior startup experience in Seed through Series B environments
Experience supporting B2B finance, fintech, AR automation, or ERP-related products
Exposure to customer experience, strategic accounts, or post-sale commercial ownership
Strong data storytelling and dashboard presentation capability
Ability to build systems and processes from zero-to-one
Consulting or banking candidates who want to move into operator roles
Strong interpersonal presence with relationship-building credibility
HireNow Disqualifiers
Pure customer success backgrounds with no consulting, advisory, or investment banking experience
Candidates who need heavy structure, rigid playbooks, or significant handholding to operate
Weak financial acumen or inability to speak credibly with finance stakeholders
Limited executive presentation skills
Frequent job changes without clear rationale or progression
Need for visa sponsorship (not available)
HireNow Checklist
1–4 years in consulting, banking, or advisory environments
Strong finance fluency (DSO, AR/AP, cash flow, close processes)
Executive-facing communication and presentation skills
Data-driven operator who can build ROI narratives
Autonomous and proactive in ambiguous environments
Uses AI tools to improve productivity and workflows
Interested in building post-sale functions in a Series A startup
Able to work onsite in Austin, TX
Stable resume with progressive growth
Standout Candidates Include
Former consultants moving into startup operator roles
Ex-bankers with strong client communication skills
Finance-savvy candidates from fintech or B2B software environments
Builders who enjoy creating systems from scratch
HireNow Package
Base Salary:
$150,000 – $180,000
Additional Compensation:
Equity + benefits package
Work Location:
Onsite – Austin, TX
Employment Type:
Full-Time / Direct Hire
Visa Sponsorship:
Not available
HireNow Staffing Disclaimer
All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.
#J-18808-Ljbffr
Onsite | Austin, TX
Direct Hire / Permanent Placement
HireNow Staffing is actively recruiting a
seasoned, highly skilled Customer Experience Manager
on behalf of a valued client partner in the
AI-driven fintech startup sector . HireNow Staffing is acting as a
direct placement partner
for this Customer Experience Manager opportunity.
We are seeking a high-agency operator to build and own the post-sale customer function from the ground up. This foundational hire will partner closely with CFOs, controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term customer success.
HireNow Disqualifier:
Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, strong progression, and measurable ownership impact.
Key Responsibilities
Own a portfolio of customers end-to-end from onboarding through renewal, retention, and expansion
Build trusted relationships with CFOs, controllers, finance leaders, and day-to-day platform users
Define and track customer health metrics including adoption, engagement, ROI realization, and financial outcomes
Lead renewals and identify expansion opportunities through data insights and relationship management
Build executive-ready presentations that translate product usage metrics into business outcomes
Serve as the voice of the customer by translating feedback into actionable product recommendations
Create scalable playbooks, templates, onboarding systems, and operating processes as the company grows
Partner cross-functionally with Sales, Product, Engineering, and Leadership teams
Drive customer outcomes tied to AR workflows, operational efficiency, and cash flow improvement
Required Qualifications (Highly Important)
1–4 years of experience
in Management Consulting, Investment Banking, Big 4 Advisory, Accenture, or similar high-performance environments
Strong financial fluency including understanding of
DSO, AP/AR workflows, cash flow, collections, and month-end close
Proven experience presenting data-driven insights to CFOs, controllers, or senior finance stakeholders
Ability to build ROI narratives and business cases using customer usage metrics and financial outcomes
Strong communication skills with ability to adapt messaging to executive and operational audiences
High ownership mindset with proactive execution style
Comfortable operating in fast-paced, early-stage startup environments
Active user of AI tools such as Claude, ChatGPT, Lovable, or similar platforms with established workflows
Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Preferred Qualifications (Strongly Valued)
Prior startup experience in Seed through Series B environments
Experience supporting B2B finance, fintech, AR automation, or ERP-related products
Exposure to customer experience, strategic accounts, or post-sale commercial ownership
Strong data storytelling and dashboard presentation capability
Ability to build systems and processes from zero-to-one
Consulting or banking candidates who want to move into operator roles
Strong interpersonal presence with relationship-building credibility
HireNow Disqualifiers
Pure customer success backgrounds with no consulting, advisory, or investment banking experience
Candidates who need heavy structure, rigid playbooks, or significant handholding to operate
Weak financial acumen or inability to speak credibly with finance stakeholders
Limited executive presentation skills
Frequent job changes without clear rationale or progression
Need for visa sponsorship (not available)
HireNow Checklist
1–4 years in consulting, banking, or advisory environments
Strong finance fluency (DSO, AR/AP, cash flow, close processes)
Executive-facing communication and presentation skills
Data-driven operator who can build ROI narratives
Autonomous and proactive in ambiguous environments
Uses AI tools to improve productivity and workflows
Interested in building post-sale functions in a Series A startup
Able to work onsite in Austin, TX
Stable resume with progressive growth
Standout Candidates Include
Former consultants moving into startup operator roles
Ex-bankers with strong client communication skills
Finance-savvy candidates from fintech or B2B software environments
Builders who enjoy creating systems from scratch
HireNow Package
Base Salary:
$150,000 – $180,000
Additional Compensation:
Equity + benefits package
Work Location:
Onsite – Austin, TX
Employment Type:
Full-Time / Direct Hire
Visa Sponsorship:
Not available
HireNow Staffing Disclaimer
All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.
#J-18808-Ljbffr