Customer Service Specialist
Catholic Charities of Central Washington, Union Gap, WA, United States
Position Summary
The Customer Service Processing Specialist will assist with basic thrift store functions for St. Vincent Center in Union Gap. These functions include pick‑up, receipt, sorting, processing, and display of donations, along with cashiering and general customer assistance. Basic computer skills are required for cashier duties and timecard entry.
Schedule
Part‑time position, 28 hours per week which may be scheduled anytime during open hours: Monday to Saturday, 9:00am‑7:00pm. Open availability is required.
Responsibilities
Donations
Receives and/or assists with pick up of donations in accordance with agency policy
Processes donations according to established procedures
Displays donations per set guidelines, and as instructed
Prepares donation receipts
Customer Assistance
Assists customers by providing information and purchase assistance
Provides phone back‑up
Represents the agency by maintaining a professional and pleasant demeanor
Data Entry
Serve as cashier, accurately tracking purchases, receiving payment from customers, and issuing correct change
Performs simple data entry tasks related to time keeping
Complies with agency guidelines relative to computer usage
Janitorial
Performs janitorial duties according to established standards and as directed
Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.
Perform Other Duties As Assigned
Attends trainings and/or workshops to promote personal and professional development as assigned
Participates in an annual performance evaluation with the St. Vincent Manager of Operations
Qualifications
The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.
Physical Requirements
This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis and up to 100 pounds on an occasional basis and performing other work requiring physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
Non-Physical Requirements
Education
High School Diploma or GED
Experience
2 years experience in a related field is desired
Excellent attendance history
Special Skills
Ability to exercise excellent judgment
Solid communication skills
Ability to work successfully individually, as a team member, with donors and customers
Licensure, Registration, Certification
Valid Washington State drivers license and required minimum liability insurance for WA State
Employment Is Conditional Upon
Being cleared by criminal background check and fingerprinting when required
Wage
$17.13 per hour
Schedule
28 hrs per week; open availability required during store hours: Mon-Sat, 9:00am‑7:00pm
Benefits
WA State Sick Leave- 1 hour for every hour 40 hours worked
Annual longevity awards begin at 5 years of employment
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The Customer Service Processing Specialist will assist with basic thrift store functions for St. Vincent Center in Union Gap. These functions include pick‑up, receipt, sorting, processing, and display of donations, along with cashiering and general customer assistance. Basic computer skills are required for cashier duties and timecard entry.
Schedule
Part‑time position, 28 hours per week which may be scheduled anytime during open hours: Monday to Saturday, 9:00am‑7:00pm. Open availability is required.
Responsibilities
Donations
Receives and/or assists with pick up of donations in accordance with agency policy
Processes donations according to established procedures
Displays donations per set guidelines, and as instructed
Prepares donation receipts
Customer Assistance
Assists customers by providing information and purchase assistance
Provides phone back‑up
Represents the agency by maintaining a professional and pleasant demeanor
Data Entry
Serve as cashier, accurately tracking purchases, receiving payment from customers, and issuing correct change
Performs simple data entry tasks related to time keeping
Complies with agency guidelines relative to computer usage
Janitorial
Performs janitorial duties according to established standards and as directed
Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.
Perform Other Duties As Assigned
Attends trainings and/or workshops to promote personal and professional development as assigned
Participates in an annual performance evaluation with the St. Vincent Manager of Operations
Qualifications
The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.
Physical Requirements
This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis and up to 100 pounds on an occasional basis and performing other work requiring physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
Non-Physical Requirements
Education
High School Diploma or GED
Experience
2 years experience in a related field is desired
Excellent attendance history
Special Skills
Ability to exercise excellent judgment
Solid communication skills
Ability to work successfully individually, as a team member, with donors and customers
Licensure, Registration, Certification
Valid Washington State drivers license and required minimum liability insurance for WA State
Employment Is Conditional Upon
Being cleared by criminal background check and fingerprinting when required
Wage
$17.13 per hour
Schedule
28 hrs per week; open availability required during store hours: Mon-Sat, 9:00am‑7:00pm
Benefits
WA State Sick Leave- 1 hour for every hour 40 hours worked
Annual longevity awards begin at 5 years of employment
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