IT Client Success and Executive Support Specialist - Frisco
McAfee MVISION, Frisco, TX, United States
Role Overview
McAfee is seeking an experienced IT Client Success & Executive Support Specialist to deliver high‑touch, white‑glove technology support for employees and executive leadership. This role is responsible for end‑to‑end desktop, site technology, and executive IT support, ensuring reliable, secure, and seamless technology experiences across corporate offices, conference spaces, and live events. The successful candidate will provide expert support across Windows, macOS, mobile devices, and cloud‑based desktops, while maintaining a strong focus on customer experience, operational excellence, and proactive service delivery.
Location Note: This role requires a minimum of four days per week (Monday–Thursday, 9:00 AM–5:00 PM), on‑site at the Frisco, TX office with flexibility to support additional days based on business needs, executive presence, or live event requirements. Only candidates within a commutable distance to our Frisco office will be considered; relocation assistance is not offered.
About the Role
Provide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end‑user training for onsite and remote employees.
Deliver white‑glove IT support for executive leaders and their executive assistants.
Support board‑level meetings, executive briefings, and other strategic meetings.
Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation.
Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first‑day experience.
Create, manage, and resolve IT support tickets in accordance with established service standards.
Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure.
Set up, maintain, and support conference‑room technology, including Microsoft Teams Rooms and related AV solutions.
Provide technical support for onsite and virtual live events, including planning, setup, execution, and post‑event support.
Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Minimum Requirements
Minimum 7–10 years of desktop or IT support experience.
Minimum 5 years of direct executive support experience.
Ability to work independently with minimal supervision while maintaining a consistently professional presence.
Highly collaborative with strong interpersonal and relationship‑building skills.
Organized, detail oriented, and capable of delivering results in a high‑performance environment.
Flexible and willing to support a wide range of business and executive needs.
Polished professional presence with a welcoming, service‑oriented attitude.
Strong written and verbal communication skills.
Intellectual curiosity and a continuous learning mindset.
Resilient, adaptable, and comfortable operating under pressure.
Technical Expertise
Advanced experience supporting Windows and macOS operating systems, including expert level knowledge of Intune and Jamf.
Experience supporting mobile devices (iOS and Android).
Knowledge of network infrastructure and connectivity.
Understanding of security controls, vulnerability management, and client patching.
Proficiency with the Microsoft 365 ecosystem (Outlook, Teams, Word, Excel, PowerPoint).
Familiarity with common enterprise collaboration and productivity tools.
Soft Skills
Customer Service & Communication: Demonstrates exceptional service to employees at all levels, including executive leadership.
Strong verbal and written communication skills with a professional, courteous, and confident demeanor.
Troubleshooting & Problem Solving: Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and non‑technical issues.
Ability to operate calmly and effectively in high‑pressure executive support environments.
Time Management & Prioritization: Proven ability to manage multiple requests and projects simultaneously, prioritize effectively, and meet deadlines.
Confidentiality & Discretion: Handles sensitive and confidential information with the highest level of professionalism and discretion.
Adaptability & Proactivity: Comfortable learning and adopting new technologies quickly in response to evolving business needs.
Proactive, self‑motivated mindset with the ability to anticipate issues and identify opportunities for improvement.
Accommodations
McAfee recognises and supports its obligation to reasonably accommodate applicants and employees with disabilities. Please let us know if you require a reasonable accommodation for any part of the application, interviewing, hiring, or employment process.
Diversity Statement
We want to be a workplace of choice for all people and value the unique perspectives offered by a diverse workforce. McAfee does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.
Posting Statement
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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McAfee is seeking an experienced IT Client Success & Executive Support Specialist to deliver high‑touch, white‑glove technology support for employees and executive leadership. This role is responsible for end‑to‑end desktop, site technology, and executive IT support, ensuring reliable, secure, and seamless technology experiences across corporate offices, conference spaces, and live events. The successful candidate will provide expert support across Windows, macOS, mobile devices, and cloud‑based desktops, while maintaining a strong focus on customer experience, operational excellence, and proactive service delivery.
Location Note: This role requires a minimum of four days per week (Monday–Thursday, 9:00 AM–5:00 PM), on‑site at the Frisco, TX office with flexibility to support additional days based on business needs, executive presence, or live event requirements. Only candidates within a commutable distance to our Frisco office will be considered; relocation assistance is not offered.
About the Role
Provide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end‑user training for onsite and remote employees.
Deliver white‑glove IT support for executive leaders and their executive assistants.
Support board‑level meetings, executive briefings, and other strategic meetings.
Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation.
Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first‑day experience.
Create, manage, and resolve IT support tickets in accordance with established service standards.
Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure.
Set up, maintain, and support conference‑room technology, including Microsoft Teams Rooms and related AV solutions.
Provide technical support for onsite and virtual live events, including planning, setup, execution, and post‑event support.
Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Minimum Requirements
Minimum 7–10 years of desktop or IT support experience.
Minimum 5 years of direct executive support experience.
Ability to work independently with minimal supervision while maintaining a consistently professional presence.
Highly collaborative with strong interpersonal and relationship‑building skills.
Organized, detail oriented, and capable of delivering results in a high‑performance environment.
Flexible and willing to support a wide range of business and executive needs.
Polished professional presence with a welcoming, service‑oriented attitude.
Strong written and verbal communication skills.
Intellectual curiosity and a continuous learning mindset.
Resilient, adaptable, and comfortable operating under pressure.
Technical Expertise
Advanced experience supporting Windows and macOS operating systems, including expert level knowledge of Intune and Jamf.
Experience supporting mobile devices (iOS and Android).
Knowledge of network infrastructure and connectivity.
Understanding of security controls, vulnerability management, and client patching.
Proficiency with the Microsoft 365 ecosystem (Outlook, Teams, Word, Excel, PowerPoint).
Familiarity with common enterprise collaboration and productivity tools.
Soft Skills
Customer Service & Communication: Demonstrates exceptional service to employees at all levels, including executive leadership.
Strong verbal and written communication skills with a professional, courteous, and confident demeanor.
Troubleshooting & Problem Solving: Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and non‑technical issues.
Ability to operate calmly and effectively in high‑pressure executive support environments.
Time Management & Prioritization: Proven ability to manage multiple requests and projects simultaneously, prioritize effectively, and meet deadlines.
Confidentiality & Discretion: Handles sensitive and confidential information with the highest level of professionalism and discretion.
Adaptability & Proactivity: Comfortable learning and adopting new technologies quickly in response to evolving business needs.
Proactive, self‑motivated mindset with the ability to anticipate issues and identify opportunities for improvement.
Accommodations
McAfee recognises and supports its obligation to reasonably accommodate applicants and employees with disabilities. Please let us know if you require a reasonable accommodation for any part of the application, interviewing, hiring, or employment process.
Diversity Statement
We want to be a workplace of choice for all people and value the unique perspectives offered by a diverse workforce. McAfee does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.
Posting Statement
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
#J-18808-Ljbffr