Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
Cross Border Talents, Salem, CT, United States
Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
Ankara, Turkey
About the Job
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.
This is a remote position, and all necessary equipment will be provided.
Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00
Responsibilities
Provide customer support through phone, email, chat and social media
Assist customers with technical issues, account and content inquiries
Follow internal processes and escalate cases when needed
Deliver service with empathy, accuracy, and professionalism
Your Profile
Fluent in German (C1) and English (B1)
Strong communication, problem-solving, and multitasking skills
Computer literacy
Turkish ID (must reside in Turkey)
What We Offer
Online 10-day onboarding training
Net Salary: 30,000 TL
Quality Bonus: 10%
Meal Allowance (Pluxee Card): 4,500 TL
Private Health Insurance: Maphre SS
Why Join Us?
Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
Ankara, Turkey
About the Job
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.
This is a remote position, and all necessary equipment will be provided.
Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00
Responsibilities
Provide customer support through phone, email, chat and social media
Assist customers with technical issues, account and content inquiries
Follow internal processes and escalate cases when needed
Deliver service with empathy, accuracy, and professionalism
Your Profile
Fluent in German (C1) and English (B1)
Strong communication, problem-solving, and multitasking skills
Computer literacy
Turkish ID (must reside in Turkey)
What We Offer
Online 10-day onboarding training
Net Salary: 30,000 TL
Quality Bonus: 10%
Meal Allowance (Pluxee Card): 4,500 TL
Private Health Insurance: Maphre SS
Why Join Us?
Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!