House Person - Suites
Oxford Collection Hotels, Hermiston, OR, United States
House Person Opportunity
At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our propertiesbecause you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities
Position Summary: The primary responsibility of the House Person is to maintain and sanitize the public areas of the hotel, respond to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking. This position may be responsible for transporting guests to and from the airport or other requested destinations.
Essential Duties & Responsibilities: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Public Area Cleaning and Sanitizing (70%):
Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas
Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed
Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
Empty room attendant carts of soiled linen and trash
Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
Report any maintenance repairs as needed
Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Relations (20%):
Greet guests with warmth and hospitality, providing directions and assistance as needed
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
Transport guests using a company vehicle when necessary
Other Duties (10%):
Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
Core Skills and Values:
Company Character Supports company vision and values
Customer Service Understands and meets the needs of customers
Detail Orientation Is accurate and methodical when following processes and instructions
Physical Skills Demonstrates capability of performing physical work in a variety of conditions
Professional Appearance - Presents a professional and polished look
Stress Management Exhibits self-awareness and self-control in pressure situations
Team Orientation Works cooperatively with others, assisting voluntarily
Time Management Does most important, guest-related work first
Preferred Education & Experience:
High School Diploma or GED preferred
Hospitality / hotel work experience preferred
Job Requirements:
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Physical Requirements:
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our propertiesbecause you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities
Position Summary: The primary responsibility of the House Person is to maintain and sanitize the public areas of the hotel, respond to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking. This position may be responsible for transporting guests to and from the airport or other requested destinations.
Essential Duties & Responsibilities: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Public Area Cleaning and Sanitizing (70%):
Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas
Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed
Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
Empty room attendant carts of soiled linen and trash
Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
Report any maintenance repairs as needed
Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Relations (20%):
Greet guests with warmth and hospitality, providing directions and assistance as needed
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
Transport guests using a company vehicle when necessary
Other Duties (10%):
Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
Core Skills and Values:
Company Character Supports company vision and values
Customer Service Understands and meets the needs of customers
Detail Orientation Is accurate and methodical when following processes and instructions
Physical Skills Demonstrates capability of performing physical work in a variety of conditions
Professional Appearance - Presents a professional and polished look
Stress Management Exhibits self-awareness and self-control in pressure situations
Team Orientation Works cooperatively with others, assisting voluntarily
Time Management Does most important, guest-related work first
Preferred Education & Experience:
High School Diploma or GED preferred
Hospitality / hotel work experience preferred
Job Requirements:
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Physical Requirements:
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.