Senior Manager Dispatch Operations
JetBlue, New York, NY, United States
Position Summary
The Senior Manager Dispatch Operations is responsible for leading all phases of the Dispatch and Load Planning functions in accordance with company policy and Federal Aviation Regulations established for a safe, efficient, and economical operation. The Senior Manager oversees the Managers within the dispatch department ensuring that they effectively lead the frontline dispatch and Central load planning teams in collaboration with other leaders within the SOC. Cross training in other SOC leadership roles is a requirement of this position including knowledge and execution as Manager on Duty System Operations Center, Duty Director Systems Operations, and Incident Commander during crisis management.
This role is responsible for maintaining regulatory compliance, ensuring operational excellence, and executing department strategies that align with policies and procedures. The Senior Manager Dispatch operations will foster a SOC culture of collaboration, technology innovation, leadership development, and achieving JetBlue operational goals while liaising with internal and external stakeholders on a daily basis.
Essential Responsibilities
Develop procedures to improve the department functions and maintain an exceptional level of regulatory compliance and technology standards
Analyze workload, staffing, and personnel requirements identifying trends and recognizing strategic improvements
Establish work schedules in accordance with FARs and company policy
Collaborate with JBU to maintain and audit Department Training records
Collaborate with Financial Planning & Analysis (FP&A) to manage budget controls.
Work with System Operations leaders to develop and execute operational strategy
Ensure team readiness for response to significant irregular operations and emergency events
Foster a culture of safety, compliance, and continuous improvement, driving engagement and accountability across all teams.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience and Qualifications
Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate or Airline Transport Pilot CertificateSix (6) years aviation or airline or related experience
Three (3) years of experience in a leadership role (Manager level or above)
Experience effectively developing and leading teams
Must be able to secure a Federal Secret Clearance
Must meet Federal Regulations to occupy a cockpit jumpseat
Available for emergency response to SOC (Long Island City, NY) on weekends, holidays, and odd hours with a maximum of two hours' notice
Able to work flexible hours and rotating shifts
Excellent verbal and written communication skills
Strong organizational and people skills
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
JetBlue Dispatch experience
Strong knowledge of Federal Aviation Regulations and international regulatory requirements
Experience leading cross-functional initiatives to enhance efficiency and drive performance
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioural standards
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Cockpit jumpseat
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $120,000.00 and $190,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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The Senior Manager Dispatch Operations is responsible for leading all phases of the Dispatch and Load Planning functions in accordance with company policy and Federal Aviation Regulations established for a safe, efficient, and economical operation. The Senior Manager oversees the Managers within the dispatch department ensuring that they effectively lead the frontline dispatch and Central load planning teams in collaboration with other leaders within the SOC. Cross training in other SOC leadership roles is a requirement of this position including knowledge and execution as Manager on Duty System Operations Center, Duty Director Systems Operations, and Incident Commander during crisis management.
This role is responsible for maintaining regulatory compliance, ensuring operational excellence, and executing department strategies that align with policies and procedures. The Senior Manager Dispatch operations will foster a SOC culture of collaboration, technology innovation, leadership development, and achieving JetBlue operational goals while liaising with internal and external stakeholders on a daily basis.
Essential Responsibilities
Develop procedures to improve the department functions and maintain an exceptional level of regulatory compliance and technology standards
Analyze workload, staffing, and personnel requirements identifying trends and recognizing strategic improvements
Establish work schedules in accordance with FARs and company policy
Collaborate with JBU to maintain and audit Department Training records
Collaborate with Financial Planning & Analysis (FP&A) to manage budget controls.
Work with System Operations leaders to develop and execute operational strategy
Ensure team readiness for response to significant irregular operations and emergency events
Foster a culture of safety, compliance, and continuous improvement, driving engagement and accountability across all teams.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience and Qualifications
Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate or Airline Transport Pilot CertificateSix (6) years aviation or airline or related experience
Three (3) years of experience in a leadership role (Manager level or above)
Experience effectively developing and leading teams
Must be able to secure a Federal Secret Clearance
Must meet Federal Regulations to occupy a cockpit jumpseat
Available for emergency response to SOC (Long Island City, NY) on weekends, holidays, and odd hours with a maximum of two hours' notice
Able to work flexible hours and rotating shifts
Excellent verbal and written communication skills
Strong organizational and people skills
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
JetBlue Dispatch experience
Strong knowledge of Federal Aviation Regulations and international regulatory requirements
Experience leading cross-functional initiatives to enhance efficiency and drive performance
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioural standards
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Cockpit jumpseat
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $120,000.00 and $190,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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