Inbound Customer Service
Arizona Staffing, Phoenix, AZ, United States
Customer Service Representative
Hours of Operation: Must be available to work a shift between 5am to 10pm M-Su you will be assigned an 8 hour shift with 2 days off. We are looking for candidates who do not have any restrictions during this window.
Location: Onsite, by Ikea
Duration: Long term, with growth opportunities!
What you will do: As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50-100 calls per day depending on case complexity. Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers.
Qualifications: Must have 2 years of recent call center experience in performance metric driven roles supporting high volume calls.
Job Type & Location: This is a Contract to Hire position based out of Phoenix, AZ.
Pay and Benefits: The pay range for this position is $21.00 $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account ( HSA ) Transportation benefits Employee Assistance Program Time Off/Leave ( PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Phoenix,AZ.
Application Deadline: This position is anticipated to close on May 1, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Hours of Operation: Must be available to work a shift between 5am to 10pm M-Su you will be assigned an 8 hour shift with 2 days off. We are looking for candidates who do not have any restrictions during this window.
Location: Onsite, by Ikea
Duration: Long term, with growth opportunities!
What you will do: As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50-100 calls per day depending on case complexity. Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers.
Qualifications: Must have 2 years of recent call center experience in performance metric driven roles supporting high volume calls.
Job Type & Location: This is a Contract to Hire position based out of Phoenix, AZ.
Pay and Benefits: The pay range for this position is $21.00 $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account ( HSA ) Transportation benefits Employee Assistance Program Time Off/Leave ( PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Phoenix,AZ.
Application Deadline: This position is anticipated to close on May 1, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.