Retail Manager
Farmers State Bank - Elmwood, IL, Elmwood Park, IL, United States
For over 150 years, Farmers State Bank has been a cornerstone of the Elmwood, IL community, serving residents and businesses with dedication and expertise. As a trusted local institution, Farmers State Bank combines personalized, small-town customer care with access to robust banking services typically offered by larger banks. Our team is made up of community members who are deeply invested in supporting our neighbors and fostering local growth. When you bank with Farmers State Bank, you benefit from our community-focused approach and our commitment to your financial success.
Position Summary
If you want a community minded business to call home, then keep reading!!
We are seeking a motivated and detail-oriented
Retail Manager
to lead our frontline banking team. This role is responsible for overseeing daily teller operations, ensuring compliance with bank policies and regulatory requirements, and delivering exceptional customer service. The ideal candidate is a strong leader with a positive, “can-do” attitude who thrives and believes in community.
Key Responsibilities
Leadership & Operations
Supervise, coach, and support teller staff to ensure high performance and professional growth
Promote a positive team culture focused on service excellence and accountability
Create and manage staff schedules to ensure appropriate coverage
Serve as a teller when needed to support daily operations
Customer Service & Relationship Building
Open, modify and close customer accounts
Resolve customer issues efficiently and professionally
Proactively identify customer needs and recommend appropriate bank products and services
Promote and market bank services to strengthen customer relationships
Identify and market new products and services
Compliance & Risk Management
Ensure adherence to all bank policies, procedures, and regulatory requirements
Oversee and manage the Bank Secrecy Act (BSA) program
Assist with and participate in internal and external audits
Maintain strict confidentiality of customer and bank information
Ensure compliance with all State and Federal banking regulations
Training & Development
Identify training needs and provide ongoing development opportunities for staff
Coach and counsel employees to support growth and performance improvementParticipate in required training and recommend additional training as needed
Collaboration & Additional Duties
Serve on internal bank committees as assigned
Partner with IT Manager to identify and address technology needs
Support continuous improvement of processes and procedures
Qualifications & Skills
Strong problem‑solving and decision‑making abilities
Friendly, personable demeanor with a customer‑first mindset
Excellent verbal and written communication skills
High level of attention to detail and accuracy
Ability to handle confidential information with discretion
Strong organizational and multitasking skills in a fast‑paced environment
Proficiency with computers and banking systems
Ability to perform basic arithmetic and accurately handle cash transactions
Requirements
High School Diploma or GED
Associate Degree (not required)
Supervisory Experience (not required)
Benefits & Compensation
Health Insurance
Life Insurance
Paid Time Off (PTO)
Disability Insurance
Ongoing Training and Professional Development Opportunities
Hourly Wage: $17.00-$25.00 per hour, based on experience
Why Join Us?
When you choose to work at Farmers State Bank, you choose to bank and work with real people with real expertise who are invested in you and the community. Our community pride is instilled in us because we work beside our neighbors, friends, coaches and fellow community members.
#J-18808-Ljbffr
Position Summary
If you want a community minded business to call home, then keep reading!!
We are seeking a motivated and detail-oriented
Retail Manager
to lead our frontline banking team. This role is responsible for overseeing daily teller operations, ensuring compliance with bank policies and regulatory requirements, and delivering exceptional customer service. The ideal candidate is a strong leader with a positive, “can-do” attitude who thrives and believes in community.
Key Responsibilities
Leadership & Operations
Supervise, coach, and support teller staff to ensure high performance and professional growth
Promote a positive team culture focused on service excellence and accountability
Create and manage staff schedules to ensure appropriate coverage
Serve as a teller when needed to support daily operations
Customer Service & Relationship Building
Open, modify and close customer accounts
Resolve customer issues efficiently and professionally
Proactively identify customer needs and recommend appropriate bank products and services
Promote and market bank services to strengthen customer relationships
Identify and market new products and services
Compliance & Risk Management
Ensure adherence to all bank policies, procedures, and regulatory requirements
Oversee and manage the Bank Secrecy Act (BSA) program
Assist with and participate in internal and external audits
Maintain strict confidentiality of customer and bank information
Ensure compliance with all State and Federal banking regulations
Training & Development
Identify training needs and provide ongoing development opportunities for staff
Coach and counsel employees to support growth and performance improvementParticipate in required training and recommend additional training as needed
Collaboration & Additional Duties
Serve on internal bank committees as assigned
Partner with IT Manager to identify and address technology needs
Support continuous improvement of processes and procedures
Qualifications & Skills
Strong problem‑solving and decision‑making abilities
Friendly, personable demeanor with a customer‑first mindset
Excellent verbal and written communication skills
High level of attention to detail and accuracy
Ability to handle confidential information with discretion
Strong organizational and multitasking skills in a fast‑paced environment
Proficiency with computers and banking systems
Ability to perform basic arithmetic and accurately handle cash transactions
Requirements
High School Diploma or GED
Associate Degree (not required)
Supervisory Experience (not required)
Benefits & Compensation
Health Insurance
Life Insurance
Paid Time Off (PTO)
Disability Insurance
Ongoing Training and Professional Development Opportunities
Hourly Wage: $17.00-$25.00 per hour, based on experience
Why Join Us?
When you choose to work at Farmers State Bank, you choose to bank and work with real people with real expertise who are invested in you and the community. Our community pride is instilled in us because we work beside our neighbors, friends, coaches and fellow community members.
#J-18808-Ljbffr