Customer Service Specialist III
Motion Recruitment, Huntersville, NC, United States
Overview
We are seeking a Customer Service Clerk. The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.
Contract Duration: 6 Months
Required Skills & Experience
High school diploma or equivalent
Previous customer service or clerical experience preferred
Strong verbal and written communication skills
Basic proficiency with computers, email, and office software
Ability to multitask and prioritize in a fast-paced environment
Strong interpersonal and active listening skills
Problem-solving and conflict-resolution abilities
Attention to detail and accuracy
Dependable, patient, and professional demeanor
Ability to work independently and as part of a team
Ability to sit, stand, or work at a computer for extended periods
Ability to handle high call or interaction volumes
Desired Skills & Experience
Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment.
Prior experience in a call center, retail, or service-based environment
What You Will Be Doing
Daily Responsibilities
Customer Support & Communication
Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
Provide accurate information regarding products, services, policies, and procedures
Resolve customer concerns, complaints, or issues effectively, escalating when necessary
Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
Process customer orders, returns, refunds, exchanges, or service requests accurately
Enter and update customer information in company systems
Verify pricing, availability, and order status
Familiar with EDI order entry
Documentation & Recordkeeping
Maintain detailed and accurate customer records and interaction logs
Document issues, resolutions, and follow-up actions
Generate basic reports related to customer activity as needed
Coordination & Support
Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
Assist with service improvements by identifying trends or recurring issues
Support other clerical or administrative tasks as assigned
Posted By: Jamie Prater
#J-18808-Ljbffr
We are seeking a Customer Service Clerk. The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.
Contract Duration: 6 Months
Required Skills & Experience
High school diploma or equivalent
Previous customer service or clerical experience preferred
Strong verbal and written communication skills
Basic proficiency with computers, email, and office software
Ability to multitask and prioritize in a fast-paced environment
Strong interpersonal and active listening skills
Problem-solving and conflict-resolution abilities
Attention to detail and accuracy
Dependable, patient, and professional demeanor
Ability to work independently and as part of a team
Ability to sit, stand, or work at a computer for extended periods
Ability to handle high call or interaction volumes
Desired Skills & Experience
Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment.
Prior experience in a call center, retail, or service-based environment
What You Will Be Doing
Daily Responsibilities
Customer Support & Communication
Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
Provide accurate information regarding products, services, policies, and procedures
Resolve customer concerns, complaints, or issues effectively, escalating when necessary
Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
Process customer orders, returns, refunds, exchanges, or service requests accurately
Enter and update customer information in company systems
Verify pricing, availability, and order status
Familiar with EDI order entry
Documentation & Recordkeeping
Maintain detailed and accurate customer records and interaction logs
Document issues, resolutions, and follow-up actions
Generate basic reports related to customer activity as needed
Coordination & Support
Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
Assist with service improvements by identifying trends or recurring issues
Support other clerical or administrative tasks as assigned
Posted By: Jamie Prater
#J-18808-Ljbffr