Technical Support Lead - Hybrid (Escalation & Mentorship)

OneRail USA is seeking a Technical Support Lead in Orlando, FL, for a hybrid role where you'll lead the technical support team, troubleshoot complex issues, and mentor team members. The ideal candidate will have over 3 years of experience in technical support, strong problem-solving skills, and a proactive mindset. This key role involves collaborating with Product, Engineering, and IT to improve customer experience and platform stability, while enhancing team performance through effective processes and documentation.
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