Manager, Product Management
Qualtrics, Reston, VA, United States
Manager of Product Manager – Employee Experience
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention – most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. Growth opportunities are built into the culture. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.
Why We Have This Role
Our Employee Experience business is rapidly growing and evolving to help organizations worldwide better understand and improve their employees’ experiences, driving real business impact. As a Product Manager on this team, you will lead the development and innovation of our flagship employee engagement products, leveraging AI and cutting‑edge technology. You’ll work closely with business leaders, managers, and cross‑functional teams to provide actionable insights that boost team engagement and productivity. You will push the boundaries of what’s possible with agentic and AI technology, transforming how organizations listen to and act on the voice of their employees while enabling brands to enhance customer experiences through accessible omni‑channel insights.
How You’ll Find Success
Craft a multi‑year strategy for our engagement products, informed by a deep understanding of customers, the market, and emerging technologies.
Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
Build empathy for core personas/users and translate this into product specification documents.
Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
Lead the development of new capabilities and ensure their alignment with user needs and business goals.
Collaborate with cross‑functional teams to develop capabilities and take them to market.
Utilize data and user insights to guide development priorities and measure the impact of new features.
How You’ll Grow
Drive an innovation roadmap that sets up Qualtrics for continued long‑term success.
Embed yourself with customers and frontline teams to deeply understand their employee experience needs.
Enhance leadership skills through the ownership of high‑impact projects and cross‑team collaboration.
Expand knowledge of various business tools and platforms through the integration of new extensions.
Things You’ll Do
Collaborate with engineering, design, and product teams to deliver cohesive and user‑centric solutions.
Prioritize customer signals and industry trends to improve product offerings.
Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market.
Develop and execute product strategy for AI‑powered experiences for Qualtrics products and services.
Write Product Investment Documents and turn them into prioritized roadmaps.
Manage work and execute with excellence across product, engineering, UX design, and research.
Able to know the numbers for your product and market trends better than anyone.
Lead product launches and work with marketing to take new features and capabilities to market.
What We’re Looking For On Your Resume
Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.
7+ years of experience in a product‑related role, preferably in tech/software.
8‑12 years of product management experience.
Experience building and scaling customer‑facing analytics or AI‑driven insights products.
Ability to analyze and interpret data.
Self‑motivated, well‑organized, and detail‑oriented with excellent verbal and written communication skills.
What You Should Know About This Team
The product team focuses on providing solutions for large‑scale organizational employee experience management.
The team works closely with brands and Fortune 100 companies to enhance the experiences of millions of employees globally.
Product Managers are empowered to lead and drive innovations in their space.
The EX business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
The team focuses on ingesting, analyzing, and surfacing insights from omnichannel contact center data to drive action.
Our Team’s Favorite Perks And Benefits
Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to support a range of activities.
Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
The satisfaction of empowering large networks through technology.
The opportunity to work with a diverse range of influential brands.
A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model
Our hybrid work model is elegantly simple: we gather in the office three days a week (Mondays, Thursdays, and one additional day chosen by your organizational leader). These purposeful in‑person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, balancing integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact or recruiter know.
#J-18808-Ljbffr
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention – most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. Growth opportunities are built into the culture. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.
Why We Have This Role
Our Employee Experience business is rapidly growing and evolving to help organizations worldwide better understand and improve their employees’ experiences, driving real business impact. As a Product Manager on this team, you will lead the development and innovation of our flagship employee engagement products, leveraging AI and cutting‑edge technology. You’ll work closely with business leaders, managers, and cross‑functional teams to provide actionable insights that boost team engagement and productivity. You will push the boundaries of what’s possible with agentic and AI technology, transforming how organizations listen to and act on the voice of their employees while enabling brands to enhance customer experiences through accessible omni‑channel insights.
How You’ll Find Success
Craft a multi‑year strategy for our engagement products, informed by a deep understanding of customers, the market, and emerging technologies.
Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
Build empathy for core personas/users and translate this into product specification documents.
Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
Lead the development of new capabilities and ensure their alignment with user needs and business goals.
Collaborate with cross‑functional teams to develop capabilities and take them to market.
Utilize data and user insights to guide development priorities and measure the impact of new features.
How You’ll Grow
Drive an innovation roadmap that sets up Qualtrics for continued long‑term success.
Embed yourself with customers and frontline teams to deeply understand their employee experience needs.
Enhance leadership skills through the ownership of high‑impact projects and cross‑team collaboration.
Expand knowledge of various business tools and platforms through the integration of new extensions.
Things You’ll Do
Collaborate with engineering, design, and product teams to deliver cohesive and user‑centric solutions.
Prioritize customer signals and industry trends to improve product offerings.
Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market.
Develop and execute product strategy for AI‑powered experiences for Qualtrics products and services.
Write Product Investment Documents and turn them into prioritized roadmaps.
Manage work and execute with excellence across product, engineering, UX design, and research.
Able to know the numbers for your product and market trends better than anyone.
Lead product launches and work with marketing to take new features and capabilities to market.
What We’re Looking For On Your Resume
Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.
7+ years of experience in a product‑related role, preferably in tech/software.
8‑12 years of product management experience.
Experience building and scaling customer‑facing analytics or AI‑driven insights products.
Ability to analyze and interpret data.
Self‑motivated, well‑organized, and detail‑oriented with excellent verbal and written communication skills.
What You Should Know About This Team
The product team focuses on providing solutions for large‑scale organizational employee experience management.
The team works closely with brands and Fortune 100 companies to enhance the experiences of millions of employees globally.
Product Managers are empowered to lead and drive innovations in their space.
The EX business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
The team focuses on ingesting, analyzing, and surfacing insights from omnichannel contact center data to drive action.
Our Team’s Favorite Perks And Benefits
Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to support a range of activities.
Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
The satisfaction of empowering large networks through technology.
The opportunity to work with a diverse range of influential brands.
A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model
Our hybrid work model is elegantly simple: we gather in the office three days a week (Mondays, Thursdays, and one additional day chosen by your organizational leader). These purposeful in‑person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, balancing integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact or recruiter know.
#J-18808-Ljbffr