Office Services Specialist
Virginia Department of Human Resource Management, Richmond, VA, United States
Office Services Specialist
The Office of Licensure and Certification in Richmond, Virginia is seeking an Office Services Specialist for its Northern Virginia Acute Care Team! The Office Services Specialist performs multiple office support tasks which are defined and are carried out within well-established guidelines and procedures. Position duties include:
Customer Service
Greets customers and directs customers to appropriate point of contact or resource
Responds to emails, phone calls, and other forms of communication in a timely and courteous manner
Administrative Support
Coordinates schedules and meetings as assigned by supervisor
Compiles and inputs established data into database as directed by supervisor
Reviews documents, applications and/or forms for completeness
Records Maintenance
Maintains files in accordance with established guidelines and procedures
Pulls and files records for scheduled appointments/meetings
Prepares/organizes files according to office/VDH procedures
Reviews documents to assure forms are complete and filed in appropriate order
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.
Minimum Qualifications
Ability to use clear and appropriate communication skills, providing information to varying audiences/customers
Experience working in an office setting
Knowledge of and experience with basic computer processing and data entry skills
Ability to prioritize tasks and organize time efficiently
Additional Considerations
Extensive knowledge of business administration
Considerable experience performing a variety of support functions in a business or public sector environment
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
The Office of Licensure and Certification in Richmond, Virginia is seeking an Office Services Specialist for its Northern Virginia Acute Care Team! The Office Services Specialist performs multiple office support tasks which are defined and are carried out within well-established guidelines and procedures. Position duties include:
Customer Service
Greets customers and directs customers to appropriate point of contact or resource
Responds to emails, phone calls, and other forms of communication in a timely and courteous manner
Administrative Support
Coordinates schedules and meetings as assigned by supervisor
Compiles and inputs established data into database as directed by supervisor
Reviews documents, applications and/or forms for completeness
Records Maintenance
Maintains files in accordance with established guidelines and procedures
Pulls and files records for scheduled appointments/meetings
Prepares/organizes files according to office/VDH procedures
Reviews documents to assure forms are complete and filed in appropriate order
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.
Minimum Qualifications
Ability to use clear and appropriate communication skills, providing information to varying audiences/customers
Experience working in an office setting
Knowledge of and experience with basic computer processing and data entry skills
Ability to prioritize tasks and organize time efficiently
Additional Considerations
Extensive knowledge of business administration
Considerable experience performing a variety of support functions in a business or public sector environment
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer