Foreclosure Case Management Lead
Truist Inc, Richmond, VA, United States
Job Title
Process delinquent accounts according to the agreed upon strategies while adhering to all policies, procedures, and guidelines. Provide exceptional client service to all Clients/vendors by being transparent, positive, and treating Clients/vendors the way we want to be treated. Manage the day-to-day foreclosure process according to the agreed upon strategies, policies, procedures, and guidelines. Mentor and counsel foreclosure teammates to create a positive team and working environment.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Participate in foreclosure process such as attorney referrals or equity analysis as needed based on vacancy, specific events, and seasonality.
Handle escalated complaints pertaining to inquiries, foreclosures, reinstatements, vendor inquiries and other scenarios that require special handling.
Execute on quality and error reviews to ensure compliance with policies and regulations. Assist coaching teammates on their individual results monthly. Mentor teammates in business processes to promote the optimal level of execution.
Manage efforts of teammates to ensure assigned accounts are worked based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines.
Consistently achieve performance expectations for assigned accounts based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines.
Responsible for exercising good and professional judgement in handling more difficult problem accounts. May include exceptionally complex or multiple products, systems, delinquency or charged off accounts.
Provide ongoing training and feedback to teammates to ensure accounts are processed according to company standards. Ensure teammates are processing accounts according to established time frames to reduce levels of delinquency, foreclosures issues, and loan losses.
Responsible for reviewing charge-off, fee approvals and invoices, credit bureau coding. Attend vendor management oversite meetings.
Assist Manager analyzing production reports, including maintaining monthly Key Performance Indicator (KPI) reports for assigned teammates.
Support client and vendor communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
Support execution of defined foreclosure controls and system testing.
Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate
Two to four years of foreclosure and/or supervisory experience
Excellent verbal and written communication skills
Excellent decision-making and problem-solving skills in routine and non-routine situations
Excellent time management and organizational skills
Exhibit leadership skills
Strong understanding of systems utilized in foreclosure process
Excellent understanding of internal processes and regulatory requirements surrounding collections
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Preferred Qualifications:
Bachelor's degree in a business-related field
Previous leadership experience
Excellent knowledge of all collection policies, procedures and processes; knowledgeable of collection practices and federal/state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Process delinquent accounts according to the agreed upon strategies while adhering to all policies, procedures, and guidelines. Provide exceptional client service to all Clients/vendors by being transparent, positive, and treating Clients/vendors the way we want to be treated. Manage the day-to-day foreclosure process according to the agreed upon strategies, policies, procedures, and guidelines. Mentor and counsel foreclosure teammates to create a positive team and working environment.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Participate in foreclosure process such as attorney referrals or equity analysis as needed based on vacancy, specific events, and seasonality.
Handle escalated complaints pertaining to inquiries, foreclosures, reinstatements, vendor inquiries and other scenarios that require special handling.
Execute on quality and error reviews to ensure compliance with policies and regulations. Assist coaching teammates on their individual results monthly. Mentor teammates in business processes to promote the optimal level of execution.
Manage efforts of teammates to ensure assigned accounts are worked based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines.
Consistently achieve performance expectations for assigned accounts based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines.
Responsible for exercising good and professional judgement in handling more difficult problem accounts. May include exceptionally complex or multiple products, systems, delinquency or charged off accounts.
Provide ongoing training and feedback to teammates to ensure accounts are processed according to company standards. Ensure teammates are processing accounts according to established time frames to reduce levels of delinquency, foreclosures issues, and loan losses.
Responsible for reviewing charge-off, fee approvals and invoices, credit bureau coding. Attend vendor management oversite meetings.
Assist Manager analyzing production reports, including maintaining monthly Key Performance Indicator (KPI) reports for assigned teammates.
Support client and vendor communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
Support execution of defined foreclosure controls and system testing.
Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate
Two to four years of foreclosure and/or supervisory experience
Excellent verbal and written communication skills
Excellent decision-making and problem-solving skills in routine and non-routine situations
Excellent time management and organizational skills
Exhibit leadership skills
Strong understanding of systems utilized in foreclosure process
Excellent understanding of internal processes and regulatory requirements surrounding collections
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Preferred Qualifications:
Bachelor's degree in a business-related field
Previous leadership experience
Excellent knowledge of all collection policies, procedures and processes; knowledgeable of collection practices and federal/state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.