Senior Quality Processor
Computershare, Louisville, KY, United States
Senior Quality Processor
This is a hybrid position primarily based in Louisville, KY. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
As a Senior Quality Processor within Client Issuer Operations, you will play a vital role in ensuring the accuracy, quality, and compliance of client-focused, high-value transactions. This position is responsible for independently reviewing and validating sensitive and complex transactions, maintaining precise accounting activities, and ensuring shareholder instructions are processed correctly and efficiently.
The role requires strong organizational skills, sound judgment, and the ability to prioritize multiple deadlines in a fast-paced environment. Flexibility and dependability are essential, as you will support critical client transactions, escalate complex issues, and partner with internal and external stakeholders to deliver exceptional service. This is an ideal opportunity for a detail-oriented professional who thrives on problem-solving, works well independently, and takes pride in maintaining the highest standards of accuracy and client service.
As a Senior Quality Processor, you will maintain complex account transactions, issue replacement checks on shareholder accounts, and comprehend shareholder instructions to accurately process multiple requests. Working from an electronic queue through our system, this position completes data entry of shareholder details and share amounts as well as requests to transfer shares from one party to another, requests to sell shares, account updates including address changes, dividend payment elections and a variety of other maintenance transactions.
There are specific service level standards related to the review and processing of the transactions so the ability to prioritize your daily work to meet the challenge is a must. Flexibility and dependability are important in this role. If you have keen organizational skills, and either data entry experience, strong reading comprehension abilities or you are just looking for a difference in career, this may be the perfect fit for you.
If you're the type that likes to be detailed oriented and take pride in working through a workload independently, you will find this position very rewarding.
Primary Accountabilities
Process and/or review routine and complex data entry transactions along with communicating directly with clients, brokers, or relationship managers within established productivity and quality standards.
Research, follow up and resolution of stakeholder inquiries and deficient transactions presented for processing.
Review and ensure that the required legal documentation and/or client authorization has been obtained prior to processing.
Research any out of balance conditions with the Reconciliation Team.
Daily review of information pertaining to processing feedback and procedural updates.
Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements.
What will you bring to the role?
Required:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Good communication skills
Good Technical skills, proficient in Microsoft packages
Upbeat Energetic and ready to learn, wants to learn
Attention to Detail, specifically for the purposes of Reading Comprehension
Keen organizational skills, and ability to multi-task
Willing to adhere to compliance-related class testing and certification as required.
Preferred:
Previous hands-on experience in a metrics-driven environment where there were established productivity and quality standards, also a big plus.
Rewards designed for you
Flexible work
to help you find the best balance between work and lifestyle
Health and wellbeing
rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay
Invest in our business
by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well
Extra rewards
ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
About Us
A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Job Info
Job Identification 10422
Job Category Customer Services
Locations 680 S. 4th St, Louisville, Kentucky, 40202, US (Hybrid)
This is a hybrid position primarily based in Louisville, KY. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
As a Senior Quality Processor within Client Issuer Operations, you will play a vital role in ensuring the accuracy, quality, and compliance of client-focused, high-value transactions. This position is responsible for independently reviewing and validating sensitive and complex transactions, maintaining precise accounting activities, and ensuring shareholder instructions are processed correctly and efficiently.
The role requires strong organizational skills, sound judgment, and the ability to prioritize multiple deadlines in a fast-paced environment. Flexibility and dependability are essential, as you will support critical client transactions, escalate complex issues, and partner with internal and external stakeholders to deliver exceptional service. This is an ideal opportunity for a detail-oriented professional who thrives on problem-solving, works well independently, and takes pride in maintaining the highest standards of accuracy and client service.
As a Senior Quality Processor, you will maintain complex account transactions, issue replacement checks on shareholder accounts, and comprehend shareholder instructions to accurately process multiple requests. Working from an electronic queue through our system, this position completes data entry of shareholder details and share amounts as well as requests to transfer shares from one party to another, requests to sell shares, account updates including address changes, dividend payment elections and a variety of other maintenance transactions.
There are specific service level standards related to the review and processing of the transactions so the ability to prioritize your daily work to meet the challenge is a must. Flexibility and dependability are important in this role. If you have keen organizational skills, and either data entry experience, strong reading comprehension abilities or you are just looking for a difference in career, this may be the perfect fit for you.
If you're the type that likes to be detailed oriented and take pride in working through a workload independently, you will find this position very rewarding.
Primary Accountabilities
Process and/or review routine and complex data entry transactions along with communicating directly with clients, brokers, or relationship managers within established productivity and quality standards.
Research, follow up and resolution of stakeholder inquiries and deficient transactions presented for processing.
Review and ensure that the required legal documentation and/or client authorization has been obtained prior to processing.
Research any out of balance conditions with the Reconciliation Team.
Daily review of information pertaining to processing feedback and procedural updates.
Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements.
What will you bring to the role?
Required:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Good communication skills
Good Technical skills, proficient in Microsoft packages
Upbeat Energetic and ready to learn, wants to learn
Attention to Detail, specifically for the purposes of Reading Comprehension
Keen organizational skills, and ability to multi-task
Willing to adhere to compliance-related class testing and certification as required.
Preferred:
Previous hands-on experience in a metrics-driven environment where there were established productivity and quality standards, also a big plus.
Rewards designed for you
Flexible work
to help you find the best balance between work and lifestyle
Health and wellbeing
rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay
Invest in our business
by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well
Extra rewards
ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
About Us
A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Job Info
Job Identification 10422
Job Category Customer Services
Locations 680 S. 4th St, Louisville, Kentucky, 40202, US (Hybrid)