Mobile Field Logistics Specialist - Greenfield, WI
Smith+Nephew, Milwaukee, WI, United States
Life Unlimited.
At Smith+Neo we design and manufacture technology that takes the limits off living. The Mobile OSC Specialist is an on-site member of the Logistics Team in a District Sales Office. This person provides logistical support to Sales Representatives and excellent customer service to hospital staff, differentiating Smith+Neu from competitors. The Mobile OSC Specialist focuses on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery. Good working knowledge of company products, operating systems and procedures is critical.
What will you be doing?
Communicates and coordinates pickup and delivery activity for local shipments with OSC I, OSC II, Supervisor and Sales Representative personnel. Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
Performs pickups and deliveries to surgeon customers, hospitals, clinics, airport, bus station, post offices, and local vendors. Assures necessary paperwork is processed for shipments handled.
Checks instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area.
Re-sets instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery. Acquires unused implants from holding area that are to be returned to the OSC.
Records daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases.
Develops and maintains working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field. Identifies errors and omissions in deliveries/pickups to eliminate redundant stops.
Communicates effectively and professionally with Office Staff, Sales Representatives and all third-party end-users, including but not limited to hospital receiving, central processing, and operating room staff. Fields customer complaints and communicates them as necessary to OSC staff.
Dresses in a professional manner as a representative of the company, which may entail wearing Smith+Neu logoed apparel at the discretion of the supervising manager.
When not directly engaged in courier responsibilities, assists in office, sales and OSC duties as required.
Assists OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
Communicates with office staff and/or the sales force when changes from original flight plans become necessary due to weather, mechanical failure of the aircraft, or flight cancellations. Routes shipments via the most appropriate method and confirms updated delivery information such as flight number and departure and arrival times.
Carries cellular phone and required tracking device at all times to communicate pickup and delivery status. Overtime or call will be required to accommodate emergency situations and facilitate changing surgical schedules.
Prepares and transports hazardous materials as required, including packaging and preparation of shipping documents. Also assists with hazardous material transportation training program.
What will you need to be successful?
Minimum two years of college coursework in operations, customer service or distribution desired. In lieu of college classes, a combination of education and above experience totaling four years is required. A four-year bachelor’s degree preferred.
Valid driver’s license with a clean record.
Microsoft Office applications, basic PC workstation operation.
Customer service skills.
Benefits
Inclusion and Belonging - Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
Your future: 401(k) matching program, 401(k) plus program, discounted stock options, tuition reimbursement.
Work/life balance: flexible personal/vacation time off, paid holidays, flex holidays, paid community service day.
Your wellbeing: medical, dental, vision, health savings account (employer contribution of $500+ annually), employee assistance program, parental leave, fertility and adoption assistance program.
Training: hands-on, team-customized, mentorship.
Extra perks: discounts on fitness clubs, travel and more.
The anticipated base compensation range for this position is $20.00-24.50 USD annually (or hourly). The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave and generous PTO, paid company holidays annually and 8 hours of volunteer time and a variety of wellness offerings such as EAP.
Smith+Neu provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
#J-18808-Ljbffr
At Smith+Neo we design and manufacture technology that takes the limits off living. The Mobile OSC Specialist is an on-site member of the Logistics Team in a District Sales Office. This person provides logistical support to Sales Representatives and excellent customer service to hospital staff, differentiating Smith+Neu from competitors. The Mobile OSC Specialist focuses on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery. Good working knowledge of company products, operating systems and procedures is critical.
What will you be doing?
Communicates and coordinates pickup and delivery activity for local shipments with OSC I, OSC II, Supervisor and Sales Representative personnel. Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
Performs pickups and deliveries to surgeon customers, hospitals, clinics, airport, bus station, post offices, and local vendors. Assures necessary paperwork is processed for shipments handled.
Checks instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area.
Re-sets instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery. Acquires unused implants from holding area that are to be returned to the OSC.
Records daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases.
Develops and maintains working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field. Identifies errors and omissions in deliveries/pickups to eliminate redundant stops.
Communicates effectively and professionally with Office Staff, Sales Representatives and all third-party end-users, including but not limited to hospital receiving, central processing, and operating room staff. Fields customer complaints and communicates them as necessary to OSC staff.
Dresses in a professional manner as a representative of the company, which may entail wearing Smith+Neu logoed apparel at the discretion of the supervising manager.
When not directly engaged in courier responsibilities, assists in office, sales and OSC duties as required.
Assists OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
Communicates with office staff and/or the sales force when changes from original flight plans become necessary due to weather, mechanical failure of the aircraft, or flight cancellations. Routes shipments via the most appropriate method and confirms updated delivery information such as flight number and departure and arrival times.
Carries cellular phone and required tracking device at all times to communicate pickup and delivery status. Overtime or call will be required to accommodate emergency situations and facilitate changing surgical schedules.
Prepares and transports hazardous materials as required, including packaging and preparation of shipping documents. Also assists with hazardous material transportation training program.
What will you need to be successful?
Minimum two years of college coursework in operations, customer service or distribution desired. In lieu of college classes, a combination of education and above experience totaling four years is required. A four-year bachelor’s degree preferred.
Valid driver’s license with a clean record.
Microsoft Office applications, basic PC workstation operation.
Customer service skills.
Benefits
Inclusion and Belonging - Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
Your future: 401(k) matching program, 401(k) plus program, discounted stock options, tuition reimbursement.
Work/life balance: flexible personal/vacation time off, paid holidays, flex holidays, paid community service day.
Your wellbeing: medical, dental, vision, health savings account (employer contribution of $500+ annually), employee assistance program, parental leave, fertility and adoption assistance program.
Training: hands-on, team-customized, mentorship.
Extra perks: discounts on fitness clubs, travel and more.
The anticipated base compensation range for this position is $20.00-24.50 USD annually (or hourly). The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave and generous PTO, paid company holidays annually and 8 hours of volunteer time and a variety of wellness offerings such as EAP.
Smith+Neu provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
#J-18808-Ljbffr