Customer Service Specialist IV
Parker Hannifin, Louisville, KY, United States
Position Summary
The Customer Service Representative is responsible for independently providing premier service to an assigned base of established customers. This role manages all aspects of order processing, including entry, changes, and status updates, while proactively resolving issues and ensuring customer satisfaction by responding promptly to phone, email, and fax inquiries. The representative also serves as a key liaison between customers, divisions, and the sales team in daily activities.
Responsibilities
Communicates in a timely and professional manner with customers
Receive, review, and accurately input customer orders
Provide prompt responses to customer requests and issues made by phone, fax, e‑mail, etc.
Follow‑through to resolve customer complaints, coordinating with internal departments to ensure closure
Utilize Parker catalogs, online tools, and reference material to answer customer questions
Perform all required and best‑practice activities related to servicing customers, adhering to procedures and quality standards
Expedite division product to ensure orders are processed and shipped by maintaining positive customer relations
Maintain and expand upon current customer relationships through proactive communication and service excellence
Support and contribute to Parker’s Win Strategy by focusing on customer experience, profitable growth, and operational excellence
Perform other related responsibilities and duties as assigned to support departmental and business objectives
Qualifications
Previous customer service experience in any industry
Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders
Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions
Experience with order entry and order tracking in an order management system
Proficiency with email, internet, and customer portals or similar online tools
Knowledge of Parker parts and part numbers is preferred but not required
Self‑starter able to work independently, take initiative and follow through to closure
Strong team player with excellent interpersonal and communication skills
Proven ability to multi‑task, manage multiple priorities and escalating issues effectively by time‑management skills
Bachelor’s degree preferred, but not required; equivalent experience considered
Ability to sit for extended periods and move about the office frequently to retrieve information
Conditions of Employment
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
Physical Demands And Work Environment
Sitting: The role primarily involves sitting at a desk for extended periods while using a computer and other office equipment.
Computer Use: Frequent use of keyboard, mouse, and other input devices for data entry, communication, and scheduling.
Communication: Regular use of telephone and other communication devices to coordinate with carriers, vendors, and internal teams.
Light Physical Activity: Occasional walking around the office or warehouse to gather information or coordinate with other departments.
Manual Handling: Minimal lifting or carrying of light office materials such as files, documents, or small packages (typically under 10 pounds).
Office Setting: The position is based in a typical office environment within or adjacent to the warehouse or facility.
Noise Level: Generally moderate noise levels from office equipment, phones, and conversations; occasional louder noise from warehouse operations if located nearby.
Lighting: Well‑lit with natural and/or artificial lighting suitable for desk work.
Temperature: Climate‑controlled environment, maintaining comfortable temperature ranges year‑round.
Competitive Compensation
Pay Range: $18/hour to $30/hour
Participation in Annual Incentive Program
Benefits and Retirement Plans
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company‑Paid Holidays.
Equal Employment Opportunity
Parker is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. citizenship, permanent residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
Drug‑Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. All applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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The Customer Service Representative is responsible for independently providing premier service to an assigned base of established customers. This role manages all aspects of order processing, including entry, changes, and status updates, while proactively resolving issues and ensuring customer satisfaction by responding promptly to phone, email, and fax inquiries. The representative also serves as a key liaison between customers, divisions, and the sales team in daily activities.
Responsibilities
Communicates in a timely and professional manner with customers
Receive, review, and accurately input customer orders
Provide prompt responses to customer requests and issues made by phone, fax, e‑mail, etc.
Follow‑through to resolve customer complaints, coordinating with internal departments to ensure closure
Utilize Parker catalogs, online tools, and reference material to answer customer questions
Perform all required and best‑practice activities related to servicing customers, adhering to procedures and quality standards
Expedite division product to ensure orders are processed and shipped by maintaining positive customer relations
Maintain and expand upon current customer relationships through proactive communication and service excellence
Support and contribute to Parker’s Win Strategy by focusing on customer experience, profitable growth, and operational excellence
Perform other related responsibilities and duties as assigned to support departmental and business objectives
Qualifications
Previous customer service experience in any industry
Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders
Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions
Experience with order entry and order tracking in an order management system
Proficiency with email, internet, and customer portals or similar online tools
Knowledge of Parker parts and part numbers is preferred but not required
Self‑starter able to work independently, take initiative and follow through to closure
Strong team player with excellent interpersonal and communication skills
Proven ability to multi‑task, manage multiple priorities and escalating issues effectively by time‑management skills
Bachelor’s degree preferred, but not required; equivalent experience considered
Ability to sit for extended periods and move about the office frequently to retrieve information
Conditions of Employment
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
Physical Demands And Work Environment
Sitting: The role primarily involves sitting at a desk for extended periods while using a computer and other office equipment.
Computer Use: Frequent use of keyboard, mouse, and other input devices for data entry, communication, and scheduling.
Communication: Regular use of telephone and other communication devices to coordinate with carriers, vendors, and internal teams.
Light Physical Activity: Occasional walking around the office or warehouse to gather information or coordinate with other departments.
Manual Handling: Minimal lifting or carrying of light office materials such as files, documents, or small packages (typically under 10 pounds).
Office Setting: The position is based in a typical office environment within or adjacent to the warehouse or facility.
Noise Level: Generally moderate noise levels from office equipment, phones, and conversations; occasional louder noise from warehouse operations if located nearby.
Lighting: Well‑lit with natural and/or artificial lighting suitable for desk work.
Temperature: Climate‑controlled environment, maintaining comfortable temperature ranges year‑round.
Competitive Compensation
Pay Range: $18/hour to $30/hour
Participation in Annual Incentive Program
Benefits and Retirement Plans
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company‑Paid Holidays.
Equal Employment Opportunity
Parker is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. citizenship, permanent residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
Drug‑Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. All applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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