IT Production Operations Support Technician
Core-Mark International, Cypress, TX, United States
Benefits
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Details
Schedule: Sunday - Thursday
Shift: 8:00am - 5:00pm CST
Compensation: $19.50 - $27.00 an hour, depending on experience
Work Location: 6855 Business Park Drive, Houston, TX 77041
Note: this is NOT a remote position. The new hire will be required to work onsite at the distribution center, Sunday - Thursday. This is an hourly role.
Position Purpose
The
IT Operations Support Technician
is a professional‑level position responsible for the data processing operations at Core‑Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core‑Mark’s Information Technology group, this full‑time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.
In this role you will be part of a dynamic and collaborative team spread across the United States and Canada.
Responsibilities
Performs regular, daily tasks critical to the workflow of Core‑Mark operations for multiple facilities using an internally developed WMS application.
Supports internal Core‑Mark technology solutions, including Windows and LINUX based applications.
Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
Works collaboratively with other support teams in the IT organization.
Works collaboratively with business stakeholders in problem resolution and solutioning.
Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
Performs other related duties as assigned.
Ideal Candidate
Experience in learning and taking ownership of unfamiliar technology solutions
Understanding of problem resolution methodologies and root‑cause analysis
Understanding of crisis escalation protocols
Strong communication skills, both written and verbal
Flexibility to occasionally work alternate shifts for training purposes
Availability for infrequent after‑hours support in crisis situations requiring local presence
Required Qualifications
1+ years of experience as a computer operator, technical support professional, or call center analyst
Proficiency with Microsoft Office applications
Familiarity with end‑user support, both local and remote
Knowledge of IT ticket handling systems
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Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Details
Schedule: Sunday - Thursday
Shift: 8:00am - 5:00pm CST
Compensation: $19.50 - $27.00 an hour, depending on experience
Work Location: 6855 Business Park Drive, Houston, TX 77041
Note: this is NOT a remote position. The new hire will be required to work onsite at the distribution center, Sunday - Thursday. This is an hourly role.
Position Purpose
The
IT Operations Support Technician
is a professional‑level position responsible for the data processing operations at Core‑Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core‑Mark’s Information Technology group, this full‑time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.
In this role you will be part of a dynamic and collaborative team spread across the United States and Canada.
Responsibilities
Performs regular, daily tasks critical to the workflow of Core‑Mark operations for multiple facilities using an internally developed WMS application.
Supports internal Core‑Mark technology solutions, including Windows and LINUX based applications.
Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
Works collaboratively with other support teams in the IT organization.
Works collaboratively with business stakeholders in problem resolution and solutioning.
Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
Performs other related duties as assigned.
Ideal Candidate
Experience in learning and taking ownership of unfamiliar technology solutions
Understanding of problem resolution methodologies and root‑cause analysis
Understanding of crisis escalation protocols
Strong communication skills, both written and verbal
Flexibility to occasionally work alternate shifts for training purposes
Availability for infrequent after‑hours support in crisis situations requiring local presence
Required Qualifications
1+ years of experience as a computer operator, technical support professional, or call center analyst
Proficiency with Microsoft Office applications
Familiarity with end‑user support, both local and remote
Knowledge of IT ticket handling systems
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