Medical Office Assistant | FT | Weekdays | Le Bonheur Pediatrics | Memphis

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

An important part of the patient care team, a Medical Office Assistant (MOA) consistently exhibits the core principles of patient‑ and family‑centered care. The Medical Office Assistant works closely with patients and families, management, staff, and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties include answering the phone, triaging patient calls, registering patients in the EMR, preparing chart contents, retrieving records and filing, collecting payments from responsible parties, and assisting patients with the patient portal.

What you will do

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.

Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.

Collects co‑pays and insurance data to ensure full and proper payment.

Manages the front desk area by greeting patients and visitors and responding to requests for information in person or by phone.

Demonstrates initiative in identifying opportunities for self‑development and enhancement of professional competency.

Education/Formal Training Requirements

Required – High School Diploma or Equivalent

Work Experience Requirements

Preferred – Insurance verifications or authorizations 1‑3 years

Preferred – Physician office 1‑3 years

Preferred – Scheduling 1‑3 years

Licenses and Certifications Requirements

Preferred – Certified Medical Office Assistant National Center for Competency Testing

Preferred – Certified Medical Administrative Assistant National Healthcareer Association

Knowledge, Skills and Abilities

Basic understanding of medical terminology.

Knowledge of coding preferred.

Knowledge of general business operations, scheduling, insurance, and coding.

Ability to work without close supervision and to exercise independent judgment.

Ability to use word processing and spreadsheet programs and standard office equipment.

Ability to communicate verbally and in writing with others.

Ability to organize multiple tasks and projects and maintain control of workflow.

Ability to handle stressful situations.

Ability to operate standard office equipment such as PC, copier, fax machine, printer.

Ability to perform basic arithmetic calculations.

Ability to provide customer service consistent with MLH values.

Supervision Provided by this Position

There is no lead or supervisory responsibilities assigned to this position.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Must have good balance and coordination.

The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.

The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

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