Claims Technical Representative

Summary:

This technical position serves theclaimsoperation in a variety of capacities, most of which are carried out through specialized, technicalexpertise. Primary functions of this role arecomprisedof technical audits and quality assurance tomaintainclaims guidelines, consistent processes, level of quality, etc. of internal field staff, external Independent Adjusters. This role may also perform estimate reviews and/or do full re-inspections. In other cases, these jobs maybe responsible forthe acquisition & sale of claims total loss items. Other key functions of the technical role may include technical and detailed processing and efficient handling of salvage vehicles and property for maximum recovery.

Employees in this roleare required toaccurately record all hours worked andsubmittimesheetsin accordance withcompany policy. Overtime may be assigned as business needsdictate, and employees are expected to work overtime whenrequired.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Writes estimates and supplements, from photos.

• Reviews and analyzes estimates, supplements and subrogation demand packets, application ofappropriate betterment, identification of prior damage.

• Completes total loss documents as well asvalidatestotal loss evaluation accuracy.

• Negotiates changes to estimates, supplements, and total loss evaluations, as needed.

• Maintainsa high levelof professional communication and quality of service to customers through monitoring and efficiently handling work queues in claims and estimating systems. Follow up as needed through systems,phone, etc. to resolve customer needs orassistwith inquiries.

• Utilizesclaims and estimating systems daily.

• Obtains andmaintainsrequired licenses.

• Obtains resolution of disputed damages, estimates, or supplements from all methods of inspection.

Qualifications / Experience Required:

• Bachelor's degree in a related field, or equivalent work experience.

• 2yearof claims or related technical experience.

• Specialized area of experience preferred, such as auto/salvage, property or construction background, claims field experience (dependson claims unit and area of focus).

• Must be able tomaintainCE requirements.

• Completion of applicable courses such as advanced estimating, claims adjusting, PLRB, etc.

• Completion ofappropriate trainingsuch as vendor, system application, etc. to ensure quality claim handling.

Salary range is $34680 - $55896