Police Communications Operator

THE POSITION

Become a Police Communications Operator with the Pennsylvania State Police and help keep communities informed and protected! This position places you at the center of critical decision making as you guide information where it is needed most. Your work will support Troopers in the field and strengthen statewide safety efforts. Join a dedicated team committed to serving the public with excellence and apply today!

DESCRIPTION OF WORK

This position plays an important role in supporting public safety by receiving, managing, and directing critical information. As a Police Communications Operator, you will perform the following duties:

• Call Intake: Receive and assess emergency and non emergency calls from the public and 911 centers
• Incident Dispatch: Relay information to Troopers and coordinate responses with police, fire, and other agencies
• Information Research: Access and update records using database systems
• Incident Monitoring: Track Trooper locations and maintain accurate electronic records of ongoing events
• Public Assistance: Respond to inquiries and assist visitors by providing information or arranging Trooper contact

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours are determined through rotating shifts, including weekends and holidays.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;or
• Two years of experience using computer systems for entering, updating, and retrieving information;or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not pe