Teller - Float
M&T Bank, Seaford, DE, United States
Overview
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently. Float tellers frequently travel to different branches within a designated area to assist branch staff as needed.
Primary Responsibilities
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet their needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address immediate needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account service issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
Process customer/account maintenance accurately.
Complete Consumer AML/BSA/KYC related activities.
Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
Complete other related duties as assigned.
Scope of Responsibilities
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It involves exemplifying empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The role interacts with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities
Not Applicable
Education and Experience Required
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
Ability to travel between branches on an as‑needed basis.
Proven verbal communication, interpersonal, exceptional customer service, organization, time‑management, prioritization skills.
Proficient with internet user‑level technology.
Education and Experience Preferred
Bilingual based on branch needs.
Physical Requirements
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift light to heavy objects weighing 5‑30 lbs.
Ability to read fine print.
Ability to interact with customers in an open face‑to‑face work environment.
Compensation
M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $18.00 – $26.21 per hour (USD). Compensation will be based on the candidate’s combination of knowledge, skills, and experience.
Location
Seaford, Delaware, United States of America
#J-18808-Ljbffr
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently. Float tellers frequently travel to different branches within a designated area to assist branch staff as needed.
Primary Responsibilities
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet their needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address immediate needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account service issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
Process customer/account maintenance accurately.
Complete Consumer AML/BSA/KYC related activities.
Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
Complete other related duties as assigned.
Scope of Responsibilities
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It involves exemplifying empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The role interacts with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities
Not Applicable
Education and Experience Required
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
Ability to travel between branches on an as‑needed basis.
Proven verbal communication, interpersonal, exceptional customer service, organization, time‑management, prioritization skills.
Proficient with internet user‑level technology.
Education and Experience Preferred
Bilingual based on branch needs.
Physical Requirements
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift light to heavy objects weighing 5‑30 lbs.
Ability to read fine print.
Ability to interact with customers in an open face‑to‑face work environment.
Compensation
M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $18.00 – $26.21 per hour (USD). Compensation will be based on the candidate’s combination of knowledge, skills, and experience.
Location
Seaford, Delaware, United States of America
#J-18808-Ljbffr