Assistant Guest Services Manager - The Henry Dearborn, MI
The Henry Hotel - Autograph Collection, Dearborn, MI, United States
Overview
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Asst Guest Service Manager at The Henry Hotel in Dearborn, MI. The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.
Benefits
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee discount
Flexible spending account
Health Saving Account
Life insurance
Parental leave
Annual Salary is $55,000.00 - $60,000.00
Position Summary
The Assistant Guest Service Manager supports the Guest Services Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.
Key Responsibilities
Deliver warm, polished, and anticipatory service to all guests.
Maintain hotel guest service standards at all times.
Contribute to hotel profitability and overall guest satisfaction.
Support daily front office operations, ensuring efficiency and service excellence.
Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
Step in to perform front desk, reservations, or operator duties as needed.
Handle guest concerns with professionalism, discretion, and sound judgment.
Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
Participate in Manager on Duty (MOD) rotation and support operations during emergencies.
Qualifications
Minimum of three (3) years of hotel or guest service supervisory experience.
Strong communication, organizational, and guest‑relation skills.
Ability to remain poised in a fast‑paced, service‑oriented environment.
Flexible schedule, including evenings, weekends, and holidays.
High School Diploma or equivalent required; college degree preferred.
Authorization to work in the U.S. required.
Familiarity with hospitality systems.
Physical Requirements
Ability to stand for extended periods and move throughout the property.
Ability to lift up to 25 lbs.
Maintain a polished, professional appearance consistent with luxury brand standards.
All team members must maintain a polished, professional appearance consistent with luxury brand standards.
The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Asst Guest Service Manager at The Henry Hotel in Dearborn, MI. The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.
Benefits
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee discount
Flexible spending account
Health Saving Account
Life insurance
Parental leave
Annual Salary is $55,000.00 - $60,000.00
Position Summary
The Assistant Guest Service Manager supports the Guest Services Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.
Key Responsibilities
Deliver warm, polished, and anticipatory service to all guests.
Maintain hotel guest service standards at all times.
Contribute to hotel profitability and overall guest satisfaction.
Support daily front office operations, ensuring efficiency and service excellence.
Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
Step in to perform front desk, reservations, or operator duties as needed.
Handle guest concerns with professionalism, discretion, and sound judgment.
Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
Participate in Manager on Duty (MOD) rotation and support operations during emergencies.
Qualifications
Minimum of three (3) years of hotel or guest service supervisory experience.
Strong communication, organizational, and guest‑relation skills.
Ability to remain poised in a fast‑paced, service‑oriented environment.
Flexible schedule, including evenings, weekends, and holidays.
High School Diploma or equivalent required; college degree preferred.
Authorization to work in the U.S. required.
Familiarity with hospitality systems.
Physical Requirements
Ability to stand for extended periods and move throughout the property.
Ability to lift up to 25 lbs.
Maintain a polished, professional appearance consistent with luxury brand standards.
All team members must maintain a polished, professional appearance consistent with luxury brand standards.
The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.
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